Remote Support Engineer

Duration: 12+ Month W2 Contract Schedule: Monday - Friday , 8:30am - 5pm Location: Newark, DE Role Overview: As a Remote Support Engineer, you will provide technical support to our customers, troubleshoot diagnostic laboratory instruments, and ensure exceptional service delivery. Key Responsibilities: Provide phone and email support for internal and external customers. Monitor and document customer interactions using our Customer Relations Software Tool. Demonstrate technical expertise in clinical laboratory practices, focusing on specific instrument systems. Resolve complex customer issues, ensuring high levels of satisfaction. Take ownership of open support tickets and escalate issues when necessary. Meet individual service level metrics to support customer needs. Comply with Siemens policies and procedures. Qualifications: Associate degree with relevant experience or bachelor's degree in a science-related or engineering field (preferred in Med-Tech or Biomedical Engineering). 3-7 years of comparable experience in healthcare or engineering. Strong phone and communication skills for effective customer interaction. Proficiency in Microsoft Office Suite (Outlook, Excel, Word). Positive attitude and teamwork spirit. Additional Information: Willingness to travel up to 20%.