About Cabot
Cabot is the developer and operator of a diverse collection of residential, resort, golf, and master-planned communities.
The portfolio includes renowned Cabot Cape Breton in Nova Scotia, with two acclaimed World Top 100 courses (Cabot Cliffs #10 and Cabot Links #39) and 72 rooms of award-winning accommodation.
It also includes the much-anticipated Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Cabot Citrus Farms in Florida, and the most recently added Cabot Highlands in Scotland (Castle Stuart Golf Links ranks #72 in the World's Top 100 courses).
Cabot continues to build upon a legacy of excellence in golf, luxury residential offerings, and boutique resort lifestyle across each unique property where owners and guests have exclusive access to destination-specific experiences and an unparalleled quality of service.
Cabot Citrus Farms
Cabot's first U.S. destination, Cabot Citrus Farms, is situated on 1,200 acres of rolling land and will include Cabot's signature combination of world-class golf, luxury accommodations, and real estate opportunities.
Opening in 2023, Cabot Citrus Farms will feature two revitalized 18-hole courses, a par-3 course, a new clubhouse, and extensive practice facilities.
The property is a short 50-minute drive from Tampa and an 80-minute drive from Orlando.
While close to urban amenities, the property sits in the central-
west region of Florida aptly known as the Nature Coast.
Visitors will delight in one-of-a-kind experiences including exceptional hiking, biking, and nature trails at neighboring Withlacoochee State Forest, spring-fed rivers and bountiful lakes at Crystal River, and world-class fishing in the Gulf of Mexico.
Position Overview
As a Reservationist you are a key member of the Cabot Citrus Farms team and will be instrumental in building on Cabot's legacy of world-leading golf destinations.
Your knowledge of reservation systems and processes - combined with your attentiveness, efficiency, and commitment - will ensure that Cabot Citrus Farms remains a safe, enjoyable workplace for our team members and a travel destination for our partners, and guests.
You will maintain a daily presence on-site and build strong relationships with team members, community stakeholders, guests, and prospective real estate buyers.
You embody Cabot's values and positively represent the Cabot brand, helping to set team expectations for the resort's high standard and acting as an ambassador and role model of exceptional service.
Responsibilities Serve as an ambassador for the property, handling incoming inquiries, answering questions, booking tee times, overnight accommodations, and activitiesManage itinerary planning, including coordinating all aspects of the guest journeyField general inquiries and direct calls to the appropriate departmentOrganizing and cataloging CRM data, including guest information and relevant questions and preferencesPossess proficiency with all systems and softwareProficiency with all systems and processes to be able to train the Reservations team membersMost tasks are performed in a team environment with the Reservations Coordinator acting as a strong team leaderMaintain strong knowledge of resort and area offerings, promotions, and offers, including the ability to make recommendations and dynamic suggestions for guestsCommunicate effectively both verbally and in writing with internal and external guests, as well as other departmentsComfort with upselling and promoting a variety of premium productsAddress and resolve guest service issues in a positive mannerBlock special request reservations VIP reservations and/or room assignmentsMaintain and organize both hotel and guest information, whether on a computer or regular file systemAnswer questions concerning reservations for employees of other departments including but not limited to Front Office, Sales & Marketing, Golf Operations, and Executive OfficeMust be available to work a varied schedule as needed based on occupancy levels and department demands, including AM shifts, PM shifts, and weekends Qualifications Bachelor's degree or equivalent working experience required Strong ability to multitask and complete multiple assignments simultaneouslyAt least 1 year of Reservations Agent experience or other Hospitality related experience is requiredFamiliarity with PBX operations and internal guest communication systems a plusMust be able to speak, read, write, and understand the primary language(s) used in the workplaceRequires excellent communication skills, both verbal and writtenTakes a proactive approach towards decision-making and resolving challengesTakes initiative and makes suggestions to solve problemsComplete knowledge of resort offerings, hotel rooms, and meeting-related services available to guestsExperience in a golf property preferredAbility to communicate effectively with internal and external guests, exercising patience, tact, and diplomacyMust possess proficient computer skills, including, but not limited to, Microsoft Word, Outlook, and Excel, as well as internetComprehension of the reservation sales processAnalytical approach to problem solvingDynamic, enthusiastic, and innovative leader who thrives under pressureSkilled in service recovery, consistent guest follow and follow throughAbility to maintain confidentiality and discretion, especially with high-profile individuals Physical Demands Ability to spend long hours moving around, walking, sitting, standing, and crouching while performing other dutiesAbility to work long hours sitting or standing at a desk in an office settingAbility to answer phones and wear appropriate phone headset to maintain functionality and privacy on callsAbility to lift, carry, push, pull, or otherwise move luggage and objects up to 50 pounds
Our greatest asset, and the key to our success, is our team.
By attracting the most caring, engaging, and driven people in the world of golf and hospitality, we have developed an incredibly positive and exceedingly vibrant culture.
With a focus on the principles of the Golden Rule - treating others as we wish to be treated - the warmth, kindness and good nature of our team is ultimately what sets Cabot apart.Work hard and be nice to people - it's as simple as that!
If your values align with the Cabot vision, we welcome you to apply and join our amazing team that is building this one-of-a-kind property!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.