The Black Tux is reinventing the formalwear rental industry so people can show up at their best on the days that matter most. The company designs and manufactures modern rental suits and tuxedos that actually fit—made of 100% wool, ordered online, and delivered for free. Using a combination of machine learning, tailor-trained fit specialists, and industry-leading customer service, The Black Tux guarantees a perfect fit every time.
We're looking for a Retail Associate to join our growing team. This Retail Associate will play an integral role in supporting our customer experience. Being the face of The Black Tux in Nordstrom, you will have an immediate and direct impact on the success of our business. In this role, you will provide an exceptional fitting experience and assist customers through the many different stages of their event. From look conception to fruition you'll assist customers through styling, event setup, and checkout. As a full-time role, availability on nights and weekends is mandatory.
What You'll DoProvide customers with in-depth fit consultations to ensure they look and feel their bestDemonstrate extraordinary product knowledge and determine the customer's needs to be able to give expert style adviceAssist customers through account creation and checkout processCommunicate store needs and potential challenges with TBT ManagerKeep stockrooms and fitting rooms clean and organized per TBT standardTake personal accountability to achieve your store and personal goals while supporting the goals of the teamMeet or exceed key performance indicator (KPI) goals personally and as a contribution to the store's totalCompletes other ad-hoc projects or duties as assignedWho You ArePreviously worked with customers to motivate and guide them through a purchase or experienceOrganized with a unique eye for small but meaningful detailsPlaces high value on being a self-starter with an entrepreneurial spiritDescribes yourself as positive, passionate about fashion, and eager to learnThrives in a fast-paced environment with the ability to multitaskYou have a flexible schedule with the ability to work nights and weekendsCapable of walking on your feet for many hours a day and comfortably use a step stoolYou are tech-savvy and computer proficientYou can communicate on remote-based platforms (ie. Slack)Apple product experience preferredPerks & BenefitsMonthly Lunch StipendPaid time and a half for company-recognized holidays (i.e. Thanksgiving, Christmas Eve, Christmas Day, & New Year's Day). Our store takes appointments and does not participate in Black Friday sales, thus no adjustments to hours on this day.Employee engagement & cultural eventsFree Rentals + discounts on garment purchases for you, your partner, and friends & familyTeam member discount on Marke jewelry productsHealth Benefits and 401(K) for full-time team membersAnnual Compensation Process $19.44 - $20.44 an hour
This is an onsite, in-person role in our partnered Nordstrom Store.
The base hourly range for this position is $19.44-$20.44, compensation may vary based on the candidate's skills, qualifications, and location. Our people are the most important asset to us. Our benefits, perks, pay, and culture reflect this in every decision we make.
We're an equal-opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities. Notice to California Job Applicants disclosed here.
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