Job Type
Regular
Work Location:
Samsung Electronics America - Ridgefield Park, NJ 07660
Overview
2020 Companies in partnership with Samsung Electronics America is hiring a full-time Data Analyst!
Hours:
Monday to Friday, 9:00 AM to 6:00 PM
Pay:
$30.00 + per hour based on experience
Location:
On-site in Ridgefield Park, NJ office
The overall purpose of this position is to increase productivity and effectiveness among those associated with VOC operations through daily VOC data analysis. The reports include important information, sent to extra care agents and their supervisors, which is needed to keep those responsible on top of their work. Using these reports agents and supervisors are aware of their responsibilities and create a sense of urgency to complete job responsibilities in a time-efficient, effective manner.
What's in it for you?
Receive $30.00 + hourly rate, paid weekly
Next day pay on-demand with DailyPay
Health/Dental/Vision benefits
401K Program with matching
Paid Time Off
Paid Holidays
Scholarship opportunities for employees and direct family members
Employee Assistance Program
Leadership Development Program
Job Description
Collecting and Organizing VOC claims data from various sources
Analyzing claim data and providing results to identify trends and VOC agents' performance
Creating a visual representation of data through graphs, charts, and other visuals
Writing clear and concise reports that present findings and insights from the analyzed data
Ensuring accuracy and validity of the reported data
Qualifications
College degree preferred but not required
Solid Excel skills including Excel pivot tables/VLOOKUP/Macros
Service-related experience
Data analyst experience
Analytical with problem-solving abilities
Critical thinking
Ability to meet deadlines, and perform under pressure in a fast-paced environment
Strong organizational skills
Strong communication skills
Strong multi-tasking skills
Self-Driven
What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020's Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
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