We are seeking an experienced Business Process Expert for SAP Sales, Customer Service, Customs to join our team and play a key role in advancing our SAP systems and processes. As a Business Process Expert for SAP, you will be accountable for evaluating, testing, and improving business processes within the SAP SD/CS/GTS modules. You will collaborate closely with various stakeholders to comprehend their requirements, identify opportunities for optimization, leverage SAP top practices to streamline workflows, and work with the SAP CC Team for implementation. The ideal candidate will have a background in SAP (Sales, Customer Service, Customs), process improvement methodologies, testing and a track record of successful SAP implementations.
Responsibilities: Support sales processes, customer service, and customs clearance processes, such as handling customer orders, shipping processes, invoicing processes, transport management, customer returns, service contracts, customs clearance, etc.Implement process improvements within SAP using industry top practices and SAP functionality.Work closely with internal and external SAP functional consultants and developers to configure and customize SAP solutions to meet business requirements.Develop and maintain SAP process documentation, including process flows, procedures, and training materials.Provide training and aid to end-users on new SAP processes and functionality.Assist in measuring the effectiveness of implemented SAP process improvements, and help making adjustments as necessary to achieve desired outcomes.Act as a subject matter expert on SAP SD/CS/GTS business processes, providing guidance to stakeholders as needed.QualificationsIn-depth knowledge of the SAP SD/CS/GTS modules and processes within SAP along with a general working knowledge of the other modules.Good comprehension of SAP business processes and integration between SAP SD/CS/GTS and other SAP modules.Excellent at diagnosing and finding solutions with sometimes involved business processes.Strong communication and relationship-building skills, with the propensity for efficient collaboration with stakeholders at all levels of the organization.Able to create user documentation that clearly defines a process or procedure.SAP certification(s) in relevant modules is a plus, but not required.SAP S/4HANA experience is a plus, but not required.If you are a technically minded person with the drive to accompany, assist and harmonize business processes, we encourage you to apply for this exciting opportunity. Join us and help shape the future of our organization through SAP innovation and continuous improvement.
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