Senior Associate-Digital Product Management

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At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you're finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.
The Enterprise Comms & MarTech Experiences (ECMX) organization within Enterprise Digital & Data Solutions (EDDS) is a global enterprise-wide Center of Excellence.  ECMX's mission is to enable marketing innovation and growth through quality, speed and delivery excellence. This position on ECMX's Marketing Enablement & Insights Products has the responsibility to support multiple ECMX campaign execution and capabilities' continuous learning activities as well as support training and content management for the MarTech 2.0 initiative. Candidate must be able to function independently, effectively prioritize his/her work, and be willing to bring new ideas to the table.  Some knowledge of training analytic tools and experience working with learning management systems is strongly preferred.
Key Responsibilities:
Responsible for providing strategic support for ongoing training program management related activities
Work towards becoming a subject matter expert of ECMX Campaign Execution Capabilities and Processes
Independently drive operational excellence for ECMX training efforts including coordination of training logistics, training facilitation and ongoing content management
Support the Manager – Onboarding & Continuous Learning, in partnering with capability and process owners to create and implement training plans that minimize employee resistance and maximize employee engagement
Actively track/document/report out on training program effectiveness success measures
Support the development of methods and tools to measure and evaluate training program impact and effectiveness across organization
Support the MarTech 2.0 initiative, a multi-year transformation roadmap of strategic initiatives across ECMX

Minimum Qualifications:
The successful incumbent will need to quickly develop relationships and position him/herself in an advisory role to best understand dynamic business requirements, identify save opportunities, analyze complex variables and create training strategies that are both valuable and actionable. The successful candidate will have an ability to work across a broad range of categories, regions and functions.
Experience or interest in operating in a Learning & Development role or relevant industry experience
Adept at supporting a large-scale training program
Experience with applying learning design and needs analysis techniques
2+ years of applying project management skills - time management, stakeholder management, project reporting skills
Proven ability to plan, organize, prioritize, and effectively manage multiple complex projects concurrently and develop in a fast-paced environment
Working knowledge of Change Management and continuous learning methodologies & best practices
Experience with tracking and reporting on high volumes of data and maintaining its integrity
Demonstrated ability to collaborate with business partners, internal customers, and colleagues to drive business results
Strong work ethic with an intense will-to-win and demonstrated personal excellence
Preferred degree In Organizational Behavior, Communications, Business, or related discipline
Ability to work well with ambiguity
Adept at problem solving / solutions-driven mentality
Grace under pressure

Required tool knowledge:
SharePoint
MS office – Excel, Visio, PPT
Articulate Studio (Storyline, Rise)

Preferred tool knowledge:
Salesforce
SnagIt

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries 
Bonus incentives 
6% Company Match on retirement savings plan 
Free financial coaching and financial well-being support 
Comprehensive medical, dental, vision, life insurance, and disability benefits 
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
Free and confidential counseling support through our Healthy Minds program 
Career development and training opportunities

For a full list of Team Amex benefits, visit ourColleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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