Senior Manager, Data Operations

About Us: Founded on two success stories that began in 2014, we are a leading influencer marketing solution and social media management platform with a first-to-market link in bio tool. Trusted by top social platforms, our partnerships and integrations include Meta, TikTok, X/Twitter, LinkedIn, YouTube, and Pinterest. In 2024, we unified under a shared vision: to enable the world to make a living with their creativity. We are on a mission to build the world's first Social Revenue Platform, bringing together social media managers, influencer managers, and creators to collaborate on content. We help marketers create high-performing content, engage in authentic collaborations, and generate predictable ROI, establishing an engaged community for reliable performance and repeatable growth.
About this position: We are seeking a strategic-minded professional to take on the Senior Manager, Data Operations role responsible for managing and driving the company's data engineering, business intelligence, and data science functions. This individual will play a key leadership role in our organization and will also be hands-on in implementing and refining our processes and data.
Reporting to the Vice President of Revenue Operations, you will play a critical role in advancing our data-driven initiatives, refining and driving our internal reporting and analytics strategy, and owning the centralized warehouse for ops and finance reporting.
If you're a player and a coach, passionate about data that drives a company forward, and want to make an impact, we want to hear from you.
What you'll be doing: Leadership Oversee the hiring and training of new and existing staff, conduct performance reviews, and provide leadership, technical guidance, and coaching to staff.Build organizational talent by creating a learning environment that ensures employees realize their highest potential.Collaborate with the product, sales and marketing, operations, finance, and IT teams on prioritized technical solutions.Provide technical leadership in data architecture, ensuring the best data modeling, storage, and retrieval practices.Facilitate best practices in Master Data Management across the company.Manage your team's sprint goals, stories, and deliverables.Effectively convey the company's strategy and vision to the data team and enable the team through organized meetings, coordinated initiatives, and cross-team coordination.Ensure process and procedural documentation is accurate and updated. Data Strategy & Infrastructure Champion utilization of business intelligence technology across business functions. Lead and develop an enterprise approach to operational analytics, data visualization, analysis, and modeling.Ensure architecture is appropriately set up to enable ease of data flow from disparate applications across the enterprise.Oversee the integration of data sources to create a unified and comprehensive view of company performance.Develop and maintain a comprehensive tag management strategy, ensuring accurate data collection and adherence to best practices.Drive the design and optimize data visualization tools to provide actionable insights that enhance business decision-making. Problem Solving & Collaboration Develop strategies to leverage data for operational metrics, sophisticated data analysis, and advanced data modeling to solve business problems.Ensure the Data Science team's solutions clearly reflect and effectively solve the business problem in question. Perform code reviews as required.Manage a portfolio of business intelligence projects to ensure on-time delivery.Troubleshoot data-related issues, identify root causes, and direct solutions to prevent recurrence.Be comfortable with ambiguity and flexible to work in a fast-paced, fluid environment where formal requirements or guidelines may not always be readily available.Collaborate with multiple departments to track requirements and performance, generate insights, and help create a data roadmap to impact overall company outcomes. What we are looking for: 6-8+ years of experience in data management, analytics, or related roles3+ years of leadership experience building, managing, and leading high-performing, diverse, collaborative, and geographically distributed data teams.Bachelor's or Master's in Statistics, Computer Science, Math, Physics, Econometrics, or other technical fields.Strong understanding of data pipeline and automation tools, data governance, and enterprise-level systemsExperience with segment.io, Mode, Stitch, and Google Big QueryExperience with AWS/GCP cloud services such as GCS/S3, Lambda/Cloud Function, Athena, and DynamoDBStrong understanding of data modeling concepts and best practices.Experience with agile development frameworks, systems integrator models, and cloud-based platforms for software, analytics, and data management following the SLC process and procedure.Passionate about data and the technology industry -- you care deeply about data integrity. Our approach to compensation: We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors.
Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only.
To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted. Additionally, all permanent team members are granted stock options and are eligible to participate in various benefits plans as part of their overall compensation package.
Salary Range: $140,000 - 165,000 USD
Some perks of being on our team: Flexible PTO: We want you to take the time off when you want or need to recharge!Learning & Development: We provide growth opportunities through training, coaching, mentorship programs, and workshops.Parental benefits: We offer parental leave top-ups, family forming support, and a life-transitions program to ensure you and your family are well supported when returning to work.Healthcare: Our comprehensive benefits package includes health, dental, vision, STD & LTD, 401k contribution plans (US-based employees), and an Employee and Family Assistance Program to support the well-being of you and your family.Employee Resource Groups: Belonging is an important part of doing your best work. These ERGs provide support and community for employees.
Co-op team members are not eligible for company benefits. Where we work: We hire into our hub cities of Boston, MA; Vancouver, BC; Toronto, ON. We also have team members based remotely for select positions. We post our positions in the hub location(s) where we are open to having the successful candidate be located.
Diversity, inclusion, and accessibility We value diversity of thought; we are committed to creating a diverse environment and are proud to be an equal opportunity employer. All applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.
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