You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers,communitiesand each other. Here,you'lllearn and grow as we help you create a career journeythat'sunique and meaningful to you with benefits, programs, and flexibility that support you personally andprofessionall.
At American Express,you'llbe recognized for your contributions, leadership, and impact—every colleaguehas the opportunity toshare in the company's success. Together,we'llwin as a team, striving to uphold ourcompany valuesand powerful backing promise to provide the world's best customer experience every day. Andwe'lldo it with the utmost integrity, and in an environment where everyone is seen,heardand feels like they belong.
Join Team Amex andlet'slead the way together.
The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.
Resy is the American Express global dining platform and sits within the USCS organization. Our mission is to connect the world's best restaurants with the world's best customers through a trusted and innovative` global SaaS platform, built on the promise of access and unforgettable experiences.
Resy'sSaaS platform offers a wide range of features and functionality, managing reservations and tables, and tracking guest and restaurant data to help restaurants deliver the best hospitality to diners. Diners can discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners and Card Members are insiders, and we love having them at the table.
ABOUT THEROLE?:
Resy is looking for an experienced product marketer to manage our value proposition of Resy product suite to restaurants and to help drive innovative go-to-market (GTM) strategies for new products and features. Product Marketing sits at the intersection of Product, Marketing, Sales, and Customer Success teams. You will act as the voice of the customer (restaurants), understand the segmentation, and advocate their needsin partnering with the Product Managers to inform and influence productstrategy anddevelopment. You willbe responsible fordeveloping the GTM strategy and value proposition and leading cross-functional teams to deliver enablement materials, external training materials, customer communications and content. You will be working in a fast-paced,globaland cross-functional environment, playing a critical role in bridging teams to launch product innovation that drives new levels of customer engagement and acquisition for the business. This role reports toDirector, B2BLifecycle and Product Marketing.
WHAT YOU'LL DO:
Serve as a single point of contact liasing Product and Marketing teams - be the restaurant product expert within the Marketing org and voice of the Resy brand with Product teams.
Develop and lead the go-to-market strategy for new feature launches on Resy and Resy OS, with the goal of driving customer adoption and engagement, and reinforce value of our consumer and restaurant offerings with restaurants.
Lead cross-functional teams across Product, Marketing, Product Services, and Restaurant Org to align on product value proposition and develop customer communications and content for e-mail, web, and support channels.
Influence product and business decisions with the customer in mind, serving as the voice of customer and advocating their needs, and drivinglinkages to marketing calendars and seasonality.
Analyze post-launch performance, customer feedback, and engagement metrics to help enhance product and marketing strategies.
Manage team budget, ensuringtimelyupdates on budget allocations and payments to meet our financial goals.
WHAT YOU HAVE:
3-5 years of Product Marketing experience, preferred if at SaaS companies or fast-paced start-up environment
Comfort dealing with ambiguity, working in white space, and building new processes from ground up
Ability to build strong relationships across organizations andfacilitatecollaboration
Strong communicator (verbal and written) withdemonstratedability to effectively lead and influence cross-functional business partners
Highly organized, able to manage multiple projects, and pivot quickly with shifting priorities
Ability to understand technology, articulate value for customers, and translate into marketing and servicing content
Strong senseof 'customer,' with proven ability to understand, advocate, and prioritize against solving for customer needs
Passion and experience in restaurant industry a plus
Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit ourColleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
US Job Seekers/Employees -Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
