Date: Sep 24, 2024
Location: Atlanta, US
Company: Dolby Laboratories, Inc.
Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you'll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We're big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits, not to mention a Flex Work approach that is truly flexible to support where, when, and how you do your best work.
The IT function works to accelerate business growth through ensuring that the company's operations run efficiently and effectively, ultimately enabling the achievement of company goals.
Summary DescriptionThe IT Network Engineer is responsible for supporting and improving Dolby's network services and devices, handling day-to-day operations, enhancing the network architecture, and carrying out various administrative and operational tasks to ensure the network devices and systems are up-to-date and well-documented. They use the ITIL process to manage issues with the network and ensure that it aligns with business requirements. In addition, this role provides technical networking consultation to IT support staff, engineering teams, and end-users to support business initiatives. This position reports to the Global IT Networks Manager and is based out of our Dolby office in Atlanta.
Essential Job FunctionsResearch, design, configure, maintain, monitor, consult, and report on the following technical areas of focus:WAN service and maintenanceLAN service and maintenanceWireless networking service and maintenanceRemote access service and maintenanceRouting and VLAN maintenanceFirewall maintenanceNetwork application maintenanceNetwork services securityNetwork systems monitoring, auditing, and reportingDeploy, maintain, and consult regarding all network components, functions, naming conventions, and IP service implementations (IP schemes, VLANs, routing, DNS, WINS, DHCP, IPSec, etc.).Provide and maintain comprehensive documentation of Dolby's network infrastructure.Support secured remote access infrastructure interconnectivity for network resources to the mobile worker, the home-office employee, and to external business partners.Evaluate and deploy additional networking tools and functionality as needed. Maintain a parallel test lab for testing new network products and disaster recovery situations.Act as 3rd level support and networking technology resource to the Service Desk and the IT field support teams. Collaborate with and provide guidance to Service Desk staff, client computing team, engineering teams, and others on network-related projects.Participate in a follow-the-sun 24x7 on-call IT Infrastructure engineer rotation with other members of the IT Infrastructure group.Independently manage the execution of minor projects focused on delivering new system functionality, including defining deliverables and milestones, reporting the status of the projects, and coordinating with internal business partners and external partners to deliver the projects on time and on budget.Perform tasks assigned by the immediate manager to complete performance objectives and assist team members as needed.Mentor and manage more junior team members on technical issues.Create, oversee, and test security measures (e.g., access authentication and disaster recovery).Maintain, administer, and troubleshoot network operations on a day-to-day basis.Knowledge, Skills, Experience, and Education RequiredBachelor's degree in a technical field or equivalent.Minimum of 7 years of experience working as an IT network engineer in a corporate environment working with global networks.Expert knowledge and experience in implementing and maintaining the following network technologies:Cisco hardware and operating systems, including Cisco Catalyst and Cisco Nexus switching.Palo Alto Networks (PAN) firewall platforms and VPN solutions.Network routing protocols, including TCP/IP, and BGP.Meraki switches and access point experience and/or 802.11 a/b/g/n standards.Network services, QoS, and network hardware (i.e., switches, routers, firewalls, etc.) in a LAN/WAN environment.Desired experience with 802.1x Network Access Control using Forescout is a nice to have.Advanced knowledge of coding languages for scripting and developing network automation (e.g., Python, Perl, Ansible).Collaborating with architects to design and implement functional company networks that integrate with cloud infrastructure.Experience with non-Cisco switching platforms is preferred (e.g., Extreme Networks, Arista, etc.).Experience with Amazon Web Services (AWS) VPCs, subnets, route tables, IGW, VGW, and EC2 is a strong requirement.Experience managing large-scale global projects involving team members in multiple regions.Solid understanding of ITIL processes; ITIL Foundations certification is nice to have.Strong knowledge of MS Windows operating systems and productivity applications.Strong analytical skills, ability to research and test solutions, and strong planning and project coordination skills.Excellent written and verbal skills (in English).Excellent communication, listening, and customer service skills.Job ExpectationsTravel for business as required.Willingness to work a flexible schedule to interact is required. This is necessary to enable meetings with team members in other regions, including the need to perform a later schedule often (e.g. until 8pm European time) to allow for more interaction with the team in the San Francisco (US office).Performs duties as assigned by immediate supervisor.Performs tasks necessary to complete performance objectives.Assists team members as needed.
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