Senior Operations Manager Ny/Nj - Mail, Print, & Office Services

This position requires an individual with a minimum of 5 -7 years leadership experience along with a proven track record of managing multiple locations for the following service lines: mail, shipping/receiving, copy, switchboard (receptionist), and other related office services. The candidate must have the ability to identify and resolve potential problems, possess strong leadership and customer relationship skills, and demonstrate project management and excellent computer skills, along with other duties as assigned. The Operations Manager provides leadership, operational support, ensures TMG Best Practices compliance, and client satisfaction. They are responsible for training/educating employees and monitoring operations budgets (salary) to ensure compliance with organizational expenditure requirements.

Role Priorities:
Client Relations, Retention and Satisfaction
Employee Training
Audits
All Reporting Requirements
Implement Process Improvement
Handle and resolve problems
TMG's Best Practices

Human Resources Responsibilities : Ensure the following items are completed and submitted on a timely basis: New Hire Paperwork, Payroll Change forms (terminations, warnings, raises, etc.), Employee Reviews/Counseling, Attendance Cards, Policy and Procedures Review, and recruitment.
Contract Responsibilities : Understand and update the

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