Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets.
As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents.
Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Independence American Insurance Company (IAIC), a subsidiary of IPH, has over 50 years of underwriting experience and a history of innovation in the pet insurance industry.
IAIC has built a reputation as a trusted and dependable partner.
We are a pet-focused underwriter with deep insurance industry experience, offering a product with proven consumer appeal.
Job Summary:
In this pivotal role with IAIC, you will be responsible for driving the development of innovative software solutions that meet our customers' needs.
Your deep understanding of product management and your commitment to customer-centricity will enable you to create impactful products that solve real-world problems.
You'll collaborate closely with cross-functional teams and engage directly with customers to ensure our solutions deliver maximum value.
Key Responsibilities: Stakeholder Engagement: Build strong relationships with customers and stakeholders to deeply understand their needs and pain points, using insights to shape product features and prioritize development.Market Understanding/Competitive Insights: Develop a clear understanding of pains points and availability of alternatives and maintain knowledge of these insights.
Stay informed on industry trends and emerging technologies, bringing fresh ideas and innovative solutions to the team.
Perform periodic updates to management and other stakeholders as needed.Needs Identification and Translation: Collaborate with customers and stakeholders to gather detailed product needs, translating them into actionable formats as required by the members of the overall product development team.Roadmap Management: Create and maintain a flexible product roadmap that prioritizes features based on customer feedback, market trends, and business impact.Cross-Functional Collaboration: Work closely with engineering, design, marketing, and sales teams to ensure seamless execution of the product development lifecycle, from ideation to launch.User Experience Advocacy: Champion a user-centric approach throughout the product lifecycle, ensuring that user feedback and usability testing are integral to the development process.Performance Measurement: Define success metrics and KPIs for product features, using data-driven insights to guide continuous improvement and product iterations.Thought Leadership: Required Skills & Abilities: Strong analytical and problem-solving skills, with the ability to translate complex customer needs into actionable product strategies.Excellent communication and interpersonal skills, capable of engaging and influencing a diverse range of stakeholders.Familiarity with agile methodologies and user experience design principles.A customer-centric mindset, driven by a passion for building solutions that genuinely address user needs. Education and Experience: Bachelor's degree in Computer Science, Business, or a related field; advanced degree (MBA or similar) preferred.2+ years of direct experience in product management, with a proven track record in software development and delivering customer-focused solutions.
5 years of professional experience.Experience in a startup environment, demonstrating agility and adaptability in a fast-paced setting preferred. Other: Some domestic (US) travel is required. Why Join Us: Opportunity to make a significant impact in a fast-growing startup.Work with a passionate and innovative team dedicated to transforming the pet insurance industry.Competitive salary and benefits package.Flexible work environment with opportunities for remote work.
If you are a strategic thinker, who thrives under pressure with a passion for product innovation and a love for pets, we would love to hear from you.
Join us at IAIC and help us shape the future of pet insurance technology.
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements.
Some offerings are dependent upon the location of where you work and can include the following:
Comprehensive full medical, dental and vision InsuranceBasic Life Insurance at no cost to the employeeCompany paid short-term and long-term disability12 weeks of 100% paid Parental LeaveHealth Savings Account (HSA)Flexible Spending Accounts (FSA)Retirement savings planPersonal Paid Time OffPaid holidays and company-wide Wellness Day offPaid time off to volunteer at nonprofit organizationsPet friendly office environmentCommuter BenefitsGroup Pet InsuranceOn the job training and skills developmentEmployee Assistance Program (EAP)