Senior Product Manager, Operations Risk Compliance - GSRCJob ID: 2846488 | Amazon Operations Services US LLC
Global Solution & Risk Compliance (GSRC) is looking for a dynamic and seasoned product leader responsible for defining, building, and delivering the end-state experience of our associates in efficiently performing their operational work in line with our 3YP. Starting from the definition of user requirements, the role will drive product strategy, specifications, overseeing and owning the overall product development and delivery in close collaboration with our partner tech team(s). The Sr Product Manager will be responsible for effective engagement with both tech teams and global operations ensuring that we optimize our capacity for best return to our Customers across our different objectives (quality, cost, and experience primarily) and consistently deliver on our committed goals. We are looking for a Product Manager who will own and drive product management across a range of products including work item storage and ingestion, clustering, work execution user interface, and quality control, as well as defining and delivering additional opportunities for associate work assistance/automation.
About this role
You will be leading high-impact initiatives to improve associate experiences across regulatory compliance functions, helping associates to complete work items with effective robust tools to deliver and improve upon Quality and Throughput Key Performance Indices (KPIs). You will drive the product vision and roadmap, partnering with tech teams and stakeholders across compliance functions and deliver engaging features that delight operational and program customers and drive key business metrics. This is a highly visible role that will require a customer-obsessed mindset, strong collaboration skills, and the ability to influence without authority.
Key Job ResponsibilitiesDefine product strategy and manage the product roadmapDevelop detailed business requirements, user stories, and product specificationsWork cross-functionally in developing an idea and gaining support from all stakeholdersOversee and own the overall product development and deliveryEstablish metrics and key performance indicators for successDevelop go-to-market strategies to drive awareness, education, and selling partner adoptionBuild strong partnerships with both technical and non-technical teams such as analytics (data, system development and business intelligence engineers, software developers, etc.), operations, supply chain, and finance teamsProvide differentiated insights based on key metrics, historical data, and post-mortem analysisCommunicate with senior management and other business/technical partners on product decisions, program status, and risks BASIC QUALIFICATIONS5+ years of product or program management, product marketing, business development or technology experienceBachelor's degree or equivalentExperience owning/driving roadmap strategy and definitionExperience with end-to-end product deliveryExperience with feature delivery and tradeoffs of a productExperience as a product manager or ownerExperience owning technology products PREFERRED QUALIFICATIONSExperience in influencing senior leadership through data-driven insightsExperience working across functional teams and senior stakeholders Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit here.
Posted: December 19, 2024 (Updated 2 days ago)
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