Who We Are
PCMI (Policy Claim Management International) is a fast-growing, leading provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration. We are a SaaS company that operates in a fast paced, entrepreneurial environment. Our 3 teams located in the US, Poland, and Thailand work collaboratively around the clock to build our PCRS platform that automates the full administration lifecycle of all extended warranties, F&I products, and service contracts for our customers.
What You Will Do
The Senior Project Manager role plays one of the most important parts in PCMI's customer experience lifecycle, getting our new customers - who have invested their time, resources, and trust in us - fully onboarded, configured, implemented, and up-and-running in an efficient manner all while delivering the best customer experience.
In this role, you will:
Deliver our software solutions in time and on budget, being on top of project status and always being proactive in driving issue resolution forward.
Demonstrate multi-disciplinary team leadership by effectively utilizing internal and external resources.
Build Trusted Advisor relationships with clients while performing project management best practices throughout the course of all project phases.
Communicate and gather requirements from key stakeholders to formulate a business vision and determine the scope of the project.
Ensure completion of deliverables, managing schedules, customer expectations, meeting milestones, and ensuring customer and project success
Strong focus on maintaining client satisfaction, enhancing the PCRS package, and communicating successfully to the development team
Create implementation plans and manage changes to project scopes, schedules, and costs using appropriate verification processes
Proactively monitor clients' transactions and processes, perform analysis, and provide recommendations to necessary parties to ensure customer satisfaction with PCMI products and services
Clearly and tactfully articulate problems, resolutions, and provide recommendations in an understandable manner to both technical and non-technical audiences via conference calls, WebEx, and in person.
Proactive follow-up (daily/weekly) with customers on project status to drive on-time delivery.
Perform ongoing review of project status to identify any project risks along with risk mitigation plan.
Report weekly to management on accomplishments, activities, and progress against goals and objectives; engage management appropriately and in a timely manner in problem determination, remediation, and resolution.
Represent the company at industry conferences and events as needed.
What You Will Need to Join Our Team
Experience
Bachelor's degree in computer science, Business, Engineering, Information Technology, or related field or equivalent work experience.
PMP Certified, preferred.
3-5+ years as a customer facing Project Manager implementing SaaS solutions.
Experienced in resource scheduling, utilization targets, owning a budget, and have worked extensively in Professional Services.
Passionate about customer success, building relationships, and learning.
Implementation experience with 6–12-month timelines including data conversions and process improvement, preferred.
Complete knowledge and understanding of the software development lifecycle (SDLC).
Expertise in creating technical documentation, functional design documents, and workflow processes.
Competent with application software implementation and testing practices.
Skills
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to function well in a high-paced and at times stressful environment.
Ability to problem-solve and proactively resolve issues.
Travel Requirements
Available for flexible national and international travel to client sites.
Why Work for Us
Competitive Compensation
Health, Dental & Vision Insurance
Short & Long Term Disability Insurance
Flexible Spending Account (FSA)
Voluntary Life Insurance
401k with Company Match
Paid Time Off
10 Paid Holidays
Paid Parental Leave
Commuter Benefits
Annual Bonus Program
Professional Development Opportunities & Certification Bonuses
Employee Events
Office in Park Ridge, IL - Convenient location to Blue Line
Note: It is preferred for this role to be in the Park Ridge, IL office 2 days per week.
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