Responsible for managing assigned programs in support of business objectives to ensure account's satisfaction with services.
This responsibility encompasses a variety of activities that require consistent directing, planning, scheduling and tracking of tasks.
Your Tasks
* Project Management: Document and obtain sign-off on project requirements.
* Project Planning: Maintain and update the project plan, both internally and with the client.
* Timely Delivery: Ensure quality production and timely delivery of the project.
* Meeting Notes: Maintain detailed meeting notes and share them with the client.
* Process Documentation: Create and maintain documentation to ensure smooth project execution, including during absences.
* Corrective Actions: Address any issues proactively and issue corrective actions as needed.
* Billing and Collections: Manage client billing and initial follow-up on collections.
* Contract Knowledge: Ensure familiarity with contract details and have them readily accessible.
* Project and Budget Management: Understand the project's scope and budget constraints.
* Business Reviews: Conduct business reviews, including Cost Performance Indicators (CPIs).
* Change Management: Handle change management processes effectively.
* Estimate Projects: Provide estimates for new projects for submission to Account Managers (AMs).
* Issue Management: Track and resolve issues, and close the loop with the client.
* Internal Escalation: Manage internal escalations effectively.
* Project Processes: Have a good understanding of back-end and collaborate with IT for their processes related to the project.
* New Implementations: Oversee new implementations as part of the project.
* Quality Check: Ensure that proofs and deliverables meet quality standards.
* Identify Opportunities: Recognize and pursue opportunities to bring in additional Account Management support as needed.
Your Profile
* High school diploma or equivalent, BS preferred, and PMP certification preferred
* Detail-oriented, analytical with great management skills
* Good written and verbal communication skills
* Customer centric and team player
* Self-starter (task initiative and is assertive)
* Go to production floor/fulfillment center, as needed
* Requires the use of office equipment such as copy machine, computer and calculator
* Requires reaching up to 24 inches to grab necessary materials
* Adaptability and willingness to be flexible to the demands of the business
* Work is performed in office environment.
We Offer
* Salary: $82,000 - 89,000 per a year
* Medical, Dental, Vision, Life Insurance, and Disability Pay.
* 401(k) with company matching up to 6%.
* Paid Time Off, including paid holidays.
* Flexible Spending Accounts.
* Voluntary benefits such as legal and financial assistance, pet insurance, and more.
* Employee Assistance Program.
* Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
* Commuter benefits.
* Employee engagement activities.
Nearest Major Market: Los Angeles
Job Segment: Supply Chain Manager, Logistics, Project Manager, Supply Chain, Manager, Operations, Technology, Management