Senior Support Engineer

Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot's SaaS solutions are based on the world's most innovative cloud technology provider, salesforce.com. We are a young and innovative software company, looking to dramatically change how pharma, biotech and medical device companies manage their quality and compliance regulated processes.
We are looking for a Support Engineer to become an integral part of our Customer Support team at Dot Compliance. Our ideal candidate is passionate about learning new technologies and organizing information/data, and keen on becoming a part of a growing and dynamic team. Customer success is our top value, and this role requires individuals to be customer and service oriented
Responsibilities:  Diagnose and troubleshoot technical issues. A key liaison between the customers and Dot Compliance. Provide technical support and communicate with our customers. Ensure customer satisfaction and identify outstanding issues. Prioritize cases based on criticality and sense of urgency. Provide documentation of technical knowledge. Identify repetitive issues and escalate it to the relevant department (management, Perform system testing and minor configuration support. Provide customer training.RequirementsAt least 4 year experience of working as a service provider/technical support engineer. Ability to work Mondays to Fridays.Technical orientation. Excellent written and oral communication skills - Hebrew and English. Independent learner with the ability to adapt and understand concepts with agility. 
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