At ASCO our attitude is "We're On It" -Ready to serve, sell, quote, repair, fix, rent, replace and solve equipment problems, questions, challenges that lie ahead. We were built over 65 years ago to be a blessing in the lives who depend on us. So, you better believe we're on it.
ASCO Equipment has career opportunities for a Service Manager in Midland, Texas. We are seeking a high energy and ambitious individual with a history of service department managerial success, and a passion for safety. Qualified persons will be ready to support the service department through exceptional customer service to increase overall business opportunities. Service Managers are department heads who work closely with the Branch Manager to develop efficiencies and attract qualified talent and support customers while hitting company goals. In addition, the Service Manager along with the Branch Manager, will have the opportunity to hire, motivate and develop a stellar team of technicians and service support staff.
\n RESPONSIBILITIES:Employee management including, coaching, scheduling and dispatching Oversee repair work and operations of the entire service departmentManage and track technician training requirementsEnsure sufficient resources are available to include parts, schedule work and personnelCoordinate repair/rework/maintenance in order to obtain optimum utilizationBuild/maintain relationships with customers by communicating updates and answering questionsDiagnose repair work and handle customer complaints, questions and concernsAssist with warranty and service quotes and various administrative duties Work closely with other department heads, (Branch Manager/Parts Manager/Sales Manager) BASIC QUALIFICATIONS: Prior dealership service department experience strongly preferred 3+ years supervisory experience with proven customer service and service department successIdeal candidate will be a self starter and work with a sense of urgencyAbility to recruit, train and motivate highly effective teammatesExcellent computer and written/verbal communication skillsAbility to professionally manage difficult customer situationsStrong commitment to safety and training Passionate about customer satisfaction
\nReasons to Join Team ASCO: Our Vision: To be a blessing to those we serve Core Values: Honor God, Develop People, Pursue Excellence, and Grow Profitability Extensive Benefits unparalleled in our industry: 100% Paid Health Insurance 401K + Profit Sharing ASCO Children's Education Program-Education Assistance Award to aid the children of ASCO employees in their pursuit of higher education Paid Holidays + More! ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.