Grinnell College is a private liberal arts college located in Grinnell, Iowa, and is ranked #11 on the U.S. News and World Report's list of Best National Liberal Arts Colleges.
Grinnell College is a top-ranked Liberal Arts institution that values diversity, equity, inclusion, social justice, intellectual freedom, and social responsibility. We seek candidates who align with these values and have the ability and desire to advance our values and belonging within our community and the communities we engage. Ideal candidates will be prepared to collaborate and contribute to the mission and values of the college across all constituencies.
POSITION SUMMARY The ServiceNow Administrator involves the daily oversight, setup, and continual upkeep of the platform. Responsibilities encompass supporting various processes, including Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge, Service Portal, and other service modules.
Beyond support duties, the ServiceNow Administrator engages in design and implementation activities such as gathering requirements, configuring settings, integrating components, and conducting testing. Collaborating with users, the Administrator contributes to the creation and modification of process workflows, reporting, and dashboards. Moreover, the role entails the development of knowledge, technical, and process documentation. Keeping abreast of new features and functionalities, the Administrator actively contributes to driving ongoing improvements.
Key Responsibilities Platform administration Implementation and integration Documentation and communication User support Reporting and monitoring Minimum Qualifications Bachelor's Degree from four-year college or university in Computer Science, Information Technology or a related discipline Three years of ITSM platform development, configuration, and administration experience in an enterprise environment Five years or more of relevant work experience Flexibility required in schedule and ability and willingness to provide after-hours support when necessary Excellent customer service and communication skills Ability to write detailed documentation around processes, procedures, and day to day tasks Ability to independently work on projects through completion Maintain a high level of teamwork and communication across various IT and business groups Champions Diversity, Equity, and Inclusion Preferred Qualifications ITIL Foundations v4 certification ServiceNow Certified System Administrator Demonstrable knowledge of ServiceNow components such as Incident/Problem/Change Management, Asset Management, CMDB, Knowledge, Release Management, etc Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features required About Grinnell College
Since its founding in 1846, Grinnell has become one of the nation's premier liberal arts colleges, enrolling 1,700 students from all 50 states and from as many international countries. Grinnell's rigorous academic program emphasizes excellence in education for students in the liberal arts; the college offers the B.A. degree in a range of departments across the humanities, arts, sciences, and social studies. Grinnell has a strong tradition of social responsibility and action, and self-governance and personal responsibility are key components of campus life. More information about Grinnell College is available at
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