The position of Shop Office Manager is a key position within the organization responsible for the planning, coordinating, and implementing processes and procedures to ensure efficient maintenance and repair of all fleet vehicles. Additionally, this role is responsible for the oversight and management of service advisors, wash bay personnel, detailers, and yard/gate guards. Please submit full application online at Responsibilities Maintain a highly efficient and cost-effective shop to ensure a well-maintained and operational fleet of trucks for the company. Oversee, direct, and manage all service advisors, wash bay, detailers, yard and gate personnel. Plan and prioritize equipment service based upon schedule and making on-time delivery appointments. Ensure trailer equipment is clean and ready. Providing a list of equipment to clean each day and directing detail work accordingly. Keep an accurate inventory of equipment on the yard. Conduct yard checks regularly to ensure accurate yard inventory and confirming trailers are set at the correct temperature. Log fuel and DEF for each piece of equipment. Communicate and provide updates on equipment to service writers, driver managers, and/or drivers. Communicate and provide updates on sale equipment to internal and/or external sales representatives. Coordinate repair and maintenance plans, schedule performance of needed work, procuring supporting parts, and maintaining all necessary documentation for the process. Responsible for ensuring that the shop (including all tools and inventory) is maintained in a clean, safe, and effective manner. Responsible for identifying areas of improvement and making suggestions for those improvements regarding process, methodology, and personnel. Thorough understanding of industry best practices for safety including DOT, EPA, ICC, and OSHA rules and regulations as applied to the transportation industry. Qualifications Strong desire to continually improve as an individual Flexibility in rapidly changing situations Attention to detail Timely decision-making ability High level of integrity and humility Problem solving Team-oriented Strong interpersonal, oral, and written communications Excellent listening skills Advanced computer and software skills required Please submit full application online at Education High school diploma or equivalent required, Diesel Certification preferred Management training preferred Experience Knowledge of the Transportation Industry 2 or more years of experience in management 2 or more years of experience in a maintenance setting Please submit full application online at
