Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation!We know that the only way a business thrive is if our people are thriving.That'swhy we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?
Our Smart Buildings help to create efficient, safe, adaptable, andresponsible environments. Our aimisn't just about improvingbuildings;it'sabout creating perfect places that improve people's lives.?
TheService Operations Managerleads a team responsible for performing service work for building automation, fire, life safety, or security systems.Why is this important? The right candidate will coordinate all activities for service agreements, service migration and installed projects, and Time & Materials (T&M) work to provide on-time delivery and ensure customer expectations and commitments are met.Target revenue achievement for this position is greater than $10million annually.
As aService Operations Manager, you will:
Oversee the hiring, supervision, training, and mentoring of service team through goal setting, performance monitoring, employee review meetings, and scheduling of formal training.
Manage revenue, gross margin, and absorption to achieve monthly and annual business plan projections and forecasts.
Drive expansion of chargeable opportunities, including T&M, system upgrades, and service contracts,ensure quality assurance activities are completed, such as sales-to-service and projects-to-service turnover including final project walkthroughs, service agreement scope reviews, and final informationturnover to inspection team.
Support contract profitability through cost containment procedures and processes and ensure contract requirements are met and performed to a high standard.??
Develop customer relationships andmaintain high levelsof customer satisfaction while ensuring effective andtimelycommunications anddeterminetechnical labor loading andappropriate balanceof talent to ensure proper resource coverage to meet customer needs.?
Champion safety compliance by ensuring employees meet or exceed organization and customer safety requirements, ensure employees areproperly trainedon safety requirements and enforce adherence to organizational processes, tools, and workflow standards.??
Maintain excellent organizational and interpersonal skills?
You will make an impact with these qualifications:
Basic Qualifications:?
Associate degree from a two-year college or technical school
2+years ofexperience supervising teams
HVAC Building Automation experience: experience with 2+ building automation control system lines including programming
On-the-job industry experience with strategic planning, contracting, project management, account management, and all aspects of general business management
Ability todemonstratean understanding of financial reportingandapplyingcost control measures?
Experience withMicrosoft Office??
Verbal and written communication skills in English
Must be21years of age andpossessa valid driver's license with limited violations?
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Preferred Qualifications:?
Bachelor's degree
You'll benefitfrom:?
Siemens offers a variety of health and wellness benefits to our employees. Detailsregardingour benefits can be found here:https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $100,450 - $172,200and the annual incentive target is10% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.?
Ready to create your own journey?Join ustoday and help create a better #TomorrowWithUs!
About Siemens:
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology withpurposeadding real value for customers.?
Our Commitment to Diversity, Equity, and Inclusion:
We value your unique identity and perspective. We are fully committed toproviding equitableopportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.Learn more about our commitment to DEIhere.
Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.
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