Software Support Analyst Tier Ii

JOB TITLE: Software Support Analyst Tier II DEPARTMENT: Public Sector REPORTS TO: Support Manager JOB LOCATION: Canton, GA TRAVEL: 5-10% travel required ESSENTIAL DUTIES & RESPONSIBILITIES: Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
Build and maintain effective relationships with team members, management, in-house software developers and clients.
Identify, troubleshoot and resolve application issues.
Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
Document all reported issues and task details; analyze gathered data.
Deploy and provide training on software applications to new clients and new versions to current clients.
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE): High school diploma or equivalent Two (2) years related experience Must have a proficient understanding of computer and technical concepts Must have strong troubleshooting skills Must have strong verbal and written communication skills Ability to prioritize workload and manage multiple responsibilities effectively Available to work in the Canton, GA office PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE): Associates degree or higher from a college or university is preferred