VGS is the world's leader in payment tokenization. Large banks, aspiring fintechs, and growing merchants embed our universal token vault into their technology stack to manage the complexities of payment data tokenization across processors and networks, open banking, card issuance, omnichannel loyalty, PCI compliance, payment orchestration, and more. We empower our clients and partners by tokenizing sensitive payment data, limiting compliance scope, and consolidating payments to unlock revenue and business opportunities. VGS provides processor-agnostic tokenization solutions via secure universal token vaults, iframes, mobile SDKs, tokenization proxies, APIs, and data orchestration tooling to support payment acceptance, card issuance, PII and bank account tokenization, and other payments value-added services. Some of the use cases we enable include multi-processor Network Tokenization, Account Updater, payment orchestration, secure settlement file processing, 3DS, and Risk provider connectivity. As a Senior Account Manager at VGS, you'll be managing a portfolio of customers, mainly top-tier and strategic ones. You'll be responsible for overseeing the lifecycle and understanding each customer's business objectives, driving adoption, and tracking outcomes leading to renewals, expansion, and advocacy across your portfolio. You will organize and lead cross-functional tasks at VGS, specific to the needs of clients in your portfolio. You will be directly responsible to develop a deep understanding of each customer's industry and use case and tailor growth strategies for each, to encourage mutual partnership and improved business outcome.
\n What you will be doing at VGSManage a book of business consisting of approximately 30 accounts.Drive immediate onboarding activities such as integrations and training for new customers by partnering with VGS and customer implementation teamsOwn and nurture relationships with our larger customers, which includes, but is not limited to: increasing adoption/utilization, ensuring retention, working collaboratively to expand revenue, and monitoring satisfaction.Establish a partnership with customers in order to build Account Plans, defining critical goals, or other key performance indicators and aid in achieving their goalsEmpathize with every aspect of our customer's experience, from onboarding to renewal, and on!Measure and monitor customer's achievement of critical and key performance indicators, reporting both internally and externallyEstablish regular cadence (weekly, monthly, quarterly) with each assigned client, performing Executive Business ReviewsEstablish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our solution and servicesIdentify, manage, and work quickly and independently to close up-selling and cross-selling opportunitiesRepresent the voice of the customer across the organization to inform our sales process and product roadmapIdentify opportunities for customers to be brand champions and advocates, build testimonials, case studies etcAssist in workshops to help customers leverage the full value of VGS solution What we are looking for from you (Requirements)4+ years of customer-facing experience, mainly as an Account ManagerPrior experience increasing satisfaction, driving adoption, retention, and revenue expansionsExperience growing an existing account base, comfortable with pitching new products and negotiatingExperience in maintaining a minimum of 95% renewal revenue to minimize churnDrive new business growth through greater customer advocacyExperience working with complex, multi-divisional, multi-geographical customersExperience driving process improvement and building new processes in a startup environmentStrong leadership, project management, presentation skills and a bias for actionA high-degree of empathy, impressive executive presence, and communication abilitiesAbility to create structure in ambiguous situations and design effective processesExperience working cross-functionally with Sales, Product, Marketing, Engineering and more. Experience with tokenization, payment processing, cryptology, and security products highly desiredOut of the box thinker that thrives in a fast paced startup environment.BA/BS preferred What you get from us...Flexible work hours and flexible PTOCompetitive health benefitsVGS stock options401k plan, with employer matching 4% and immediate vesting (available only for US employees)Life & disability insurancePre-tax flexible spending accounts, dependent and healthcare FSA (available only for US employees)Global parental leave programEmployee Assistance ProgramHome Internet reimbursement New hire home office set up allowanceProfessional learning reimbursement
\n$110,000 - $150,000 a year
+ Commission
\nAt VGS we have a remote-first philosophy, believing employees should have a comfortable work-life balance. We value great talent. Striving to provide the best experience for our candidates, VGS appreciates your candidacy.
We consider applicants without regard to race, color, national origin, sex, age, religion, sexual orientation, gender identity, veteran status, marital status, physical or mental disability, or other protected classes under all local, state, and federal laws and ordinances (AA/EOE/W/M/Vet/Disabled).
Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance.
VGS will not be able to support any kind of employment sponsorships at this time.