Sr. IT System Administrator
Responsibilities: Provide system administration ownership for a variety of third party applications and SAAS Solutions such as: Atlassian, Google Workspace, M365, Slack, Zoom, and others. Implement and manage cloud-based identity and access management (IAM) solutions (SSO, MFA, etc). Administer Windows Server Environment technologies including Active Directory, DHCP, DNS, Network Policy, and Certificate Authorities. Develop and manage infrastructure backups. Test and document disaster recovery and business continuity processes. Work with business owners to define business and technical requirements for the implementation and support of systems and tools. Project manage small to medium sized projects that implement technologies and tools across the organization that drive greater productivity, efficiency, or security for Twist. Establish and compose processes and documentation to drive the adoption of new IT technologies and cloud applications. Build, manage and monitor on-premise data center environments with networking, hypervisors, virtual servers, and shared storage. Managing and configuration of an RMM or similar monitoring system. Implement technologies and develop processes to secure and protect a hybrid and remote workforce (ie. Zero Trust, UEM) Provide world-class end-user support for issues escalated to Infrastructure or Systems teams for US and Global based users. Qualifications 7+ years of IT systems administration and systems engineering experience. Experience with scripting utilizing Powershell, BASH/shell, python, perl or other scripting language to automate tasks with application APIs is required. Excellent written and verbal communication skills to collaborate with business owners on cross functional projects. Able to work independently and prioritize incoming tasks, utilizing ticket queues such as Service Now, or Jira to support business users as a Tier 2 or Tier 3 escalation. Understanding of enterprise identity and account management and administration through Active Directory, Azure AD, and SAML Identity providers, including implementing data flow for SaaS APIs to automate provisioning (REST and SCIM). Strong working experience of networking(Cisco/Meraki), server administration (Windows), storage systems (Netapp), and virtualization (VMware). Experience working in an ISO 27001, ITIL/SOX/SOC, or other regulated environment that conducts audits and company reviews. Education and Certification Bachelor's degree in an IT related degree (i.e. Information System) or equivalent professional work experience. MCITP (Microsoft Certified IT Professional) (optional) ITIL Foundation Certification is a plus.
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