The Starwood Operations team focuses on tactical service delivery for Starwood Capital L.L.C.'s multiple alternative investment products, ensuring a first-class experience for the firm's internal and external stakeholders. This 'hands-on' role will directly support Fund and Broker-Dealer functions, including processing trades, validating statements, reconciling trade flows, overseeing distributions, performing shareholder maintenance items, calculating commission payments, etc.
Responsibilities:
Support the oversight of Transfer Agent functions to ensure a positive experience for Starwood' stakeholders
Build effective, mutually beneficial working relationships with custodians, transfer agents, key broker dealer home offices, and third-party vendors
Innovate, implement, and maintain processes to support and/or enhance oversight function with third-party vendors
Prepare Fund audit confirmations and related ad-hoc shareholder requests
Support the sales team and external advisors by supplying investor information
Utilize Fund, transfer agent, and custodian operational knowledge to ensure consistent operational service delivery
Utilize data insights offered by third-party vendors and stakeholders to analyze Fund trends in reporting to Starwood's leadership team
Self-learn on knowledge gaps and/or participate in informal/formal training as necessary
Effectively balance the efficient and systematic processes with unique client requests
Support firm, branch, and rep level trade reconciliations
Competencies:
Advanced Excel calculation, data organization/editing and formatting skills
Desire to work in a team-first environment and collaborate closely with others
Detail-oriented, "can do" spirit with exceptional follow up and tracking skills
Coachable mindset with a desire to take on greater levels of responsibilities
Excellent communication skills
Proactive and an innovative self-starter
Thrives on project management, tracking items, taking action, and accomplishing tasks
Excited by innovating, implementing, improving, and following processes
Education/Experience:
Bachelor Degree in Finance, Economics, Business or related discipline
Minimum of 2-3 years in operational work or similar field
Understanding alternatives products, illiquid securities, Reg D offerings, financial statements and regulatory filings
Experience with DTCC's AIP system, SS&C's AltServ platform, and/or custodians a plus
Wirehouse operational experience a plus
Experience with call centers and shareholder services a plus
Relationships with DTCC and SS&C a plus
Series 99 licensed or willingness to become licensed a plus
