Job Responsibilities:Providing Non-Academic Support by communicating with families and providing targeted support.Assisting in identifying students' personal barriers preventing their educational success (tech issues, time management, self-management, managing virtual learning curve, study habits, and skills, and offering orientation help).Reviewing academic progress and pacing while working with instruction, guidance, and Exception Student Services as needed to ensure successful achievement within their assigned courses.Monitoring engagement for students not meeting course attendance requirements and actively participating in all scheduled courses.Monitoring and assisting students who are academically not progressing and below 40% in courses.Contacting parents/guardians of minor students who are not engaged in scheduled courses and working on a plan to keep both students and guardians engaged.Utilizing data and reports to continuously monitor students' success or lack thereof.Modeling appropriate behavior with students, parents/guardians, and colleagues.Reviewing and working with students who are truant or have not started scheduled courses to get them re-engaged and active in courses.Withdrawing students who are not responsive to outreach and not meeting expectations of scheduled courses and attendance.Withdrawing students who have completed their credit recovery or have decided to pursue another educational route.Assessing students that continually do not meet school program expectations and explaining and completing academic behavior contracts when necessary.Collaborating with Attendance Clerks to assist with students or families having difficulty logging in and submitting/approving attendance, thereby holding them back from progressing.Conducting live orientations after term start dates or as necessary to assist students struggling with the virtual education environment.Working with families/students through scheduled appointments to offer personalized coaching.Developing and maintaining data reports as requested by leadership.Responding to student and parent inquiries via phone, text, and e-mail regarding guidance topics.Entering and evaluating transcripts in collaboration with School Counselors.Collaborating with School Counselors to assign students to courses each term as needed.Ensuring students are in the correct courses to meet their graduation needs.Assisting School Counselors in supporting student achievement and progress.Working with students, parents, and Guidance Counselors to create post-secondary plans for students.Assisting concurrent students with scheduling, including reaching out to home school counselors, parents, and students regarding course options if classes selected are not available.Other duties as assigned.Company-wide Skills, Abilities, and Expectations: Communicate clearly and professionally in both written and verbal form.Maintain a high level of customer service with both internal and external stakeholders.Maintain a professional code of conduct, including professional language, actions, and attire.Maintain confidentiality of matters pertaining to clients and co-workers.Acknowledge and accept direction from company leadership.Demonstrate willingness and desire to work and collaborate with clients, co-workers, and the general public.Prioritize work and handle multiple tasks while working independently.Remain organized and plan well.Work well under pressure, pay attention to detail, meet deadlines, and deal with difficult situations while maintaining composure, professionalism, and a positive attitude.Examine data analytically, showing excellent reasoning and problem-solving skills as it relates to continuous improvement.Commit to professional and personal growth.Embrace a culturally diverse environment while working from a remote location.Know and be proficient in Microsoft Office programs.Adapt to change while conveying professionalism.Meet quantitative and qualitative performance expectations and requirements.Maintain positive and proactive customer service in all aspects of communication, both internally and externally.Communicate effectively, both verbally and in writing; able to take direction and eager to learn.Put aside personal feelings when assisting families with various situations.Provide solutions when addressing issues that may arise.Display excellent planning and organizational skills.Specific Job Skills/Abilities: Support the philosophy and vision of the school.Provide white glove customer service for all students and families.Possess an understanding of when to contact administration and/or PD team regarding matters concerning safety and/or ethics.Education/Training: Intermediate to advanced knowledge in Excel.Excellent communication skills, both oral and written.Prior data report experience preferred.Other Requirements: 1-year prior experience in a clerical role.Current Arizona Fingerprint Clearance Card preferred.The company will provide equal consideration to all qualified applicants for employment without regard of race, religion, color, sex, gender, national origin, age, veteran status, marital status, or disability protected by law.
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