Student Support Representative Location Hybrid remote in Beaver Dam, WI : Overview: Summary: Working at Moraine Park Technical College is much more than a job. It's an opportunity to help influence the future of higher education. At MPTC, we are in a unique position to impact our district communities, and we work diligently to hire candidates with aligned values and extensive skillsets to help move the mission of Moraine Park forward. Position Summary: Moraine Park Technical College is seeking a full-time Student Support Representative on our Beaver Dam Campus. This position provides admissions, registration and records, financial aid support, and customer service to visitors and students in person or via telephone. The successful candidate will have a minimum of a High School diploma (or equivalent) and two years of customer service or related experience. If you have prior experience working in education and with different student information systems, that would be a plus! Join us at Moraine Park Technical College, where we strive to make a positive difference in the lives of our students! Responsibilities: Greet internal and external visitors. Provide support and guidance as it relates to admissions, registration, records, financial aid processes, and other College information in person or via telephone. Provide assistance to students utilizing Student Self-Service. Troubleshoot, research, and follow up with student error messages with accounts, emails, and the CRM (Customer Relationship Management) system. Reset passwords as necessary. Process semester registrations and withdrawals, add and drop course sections, and process record changes and overrides in the ERP (Enterprise Resource Planning) system. Process incoming transcripts and Financial Aid paperwork. Validate, collect, and process fees and payments. Close and reconcile cashiering sessions. Experience & Qualifications: Knowledge of software applications, including Microsoft Office 365 (Office Suite, Teams, SharePoint, etc.). Excellent written and verbal communication skills to communicate clearly and effectively with end users, colleagues, and management to provide a complete and timely explanation of issues and decisions to ensure customer satisfaction. Ability to establish and maintain effective working relationships with internal and external customers. Ability to collaborate and work effectively as part of a team. High degree of integrity and professionalism and a demonstrated ability to respect the confidentiality of information and demonstrate critical and systems thinking. Ability to plan, organize and prioritize work; analyze information, resolve problems and make recommendations. Applications will be accepted until filled; however, initial review of applicants will take place on November 27, 2023. Hiring Range: $19.79 - $23.28 Startin g: Immediately Remote/Hybrid/In-Office: Not eligible for remote work Schedule/Travel : Academic schedule: Monday - Friday, 8:00 a.m. - 4:30 p.m., Summer Schedule: Monday - Thursday, 7:30 a.m. - 4:30 p.m., minimal travel Benefits information: Please click here for a summary of our benefits. Moraine Park Technical College is an equal opportunity and affirmative action College. Women, minorities, those with different abilities and veterans are encouraged to apply. For more information, visit morainepark.edu/nondiscrimination.
