Supervisor, Human Resources Delivery Services - Data Management

About Lumen Lumen connects the world.
We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly.
Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency.
People power progress.

Lumen's commitment to workplace inclusion and employee support shines bright.
We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year.
Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact.
Join us as we digitally connect the world and shape the future.

The Role The Supervisor Human Resources Delivery Services for the Data Management Team is responsible for managing and enhancing Lumen's HR data management processes and practices.
You will oversee the daily operations of the team, ensuring the timely and accurate input of employee data into Lumen's HR system, while adhering to data governance policies and standards.
You will use data, insights and voice of the customer framework to identify trends and opportunities for improvement in operational quality and efficiency.

The Main Responsibilities Lead, supervise and motivate the Data Management team, providing guidance, training, support and performance feedback.

Ensure the accurate and timely input of employee data, such as new hires, re-hires, and changes, into HR systems.

Establish, document and enforce data standards and protocols to ensure consistent, high-quality data across all HR systems.

Conduct regular data audits to identify and correct inaccuracies, ensuring data integrity and compliance with company policies and legal regulations.

Ensure compliance with all relevant data privacy regulations and internal company policies regarding the handling and protection of sensitive HR data.

Identify opportunities for process improvements and automation within data workflows to increase efficiency and reduce errors.

Develop and maintain data entry documentation and training materials as necessary.

Partner with the HRIS team to ensure that all HR data systems are functioning effectively and to implement enhancements.

Manage escalations ensuring prompt resolution and conduct root cause analysis and implement solutions as applicable.

Develop and implement data governance policies, procedures, and standards in collaboration with HRIS, HRIT and other relevant departments.

Prepare and present regular reports to leadership team on performance metrics to provide trends, insights and recommendations on areas for improvement.

Participate in cross-functional projects and initiatives.

What We Look For in a Candidate Bachelor's degree in human resources, Business, Information Systems, or related field; or equivalent experience.

Minimum of three years of experience in Human Resources in a Data Entry or Shared Services environment.

Proficient in HR systems, SuccessFactors a plus.

Ability to lead, coach, and develop high-performing teams.

Knowledge of HR data privacy regulations and compliance requirements related to data management activities.

Demonstrated experience in utilizing data to identify and drive process improvements, automation, and innovation initiatives, and using data to measure impact and outcomes.

Strong analytical, problem-solving, and decision-making skills.

Customer-centric mindset, with a passion for delivering a positive and consistent employee experience.

Excellent communication, collaboration, and stakeholder management skills.

Ability to work in a fast-paced, dynamic, and changing environment with agility and resilience.

Legal Statements In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation.
You will not be penalized for redacting or removing this information.

Compensation The starting salary for this role differs based on the employee's primary work location.
Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges $80,510 - $107,340 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

$84,740 - $112,980 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

$88,980 - $118,630 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

$93,210 - $124,280 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

What to Expect Next Based on your job application information you may be given the opportunity to complete a video interview immediately after applying.
This will include a set of questions for you to record a response to in addition to Game Challenges.
Completion of this video interview is a requirement in order to be considered for our open position.
Now not a good time?
No worries, we will also send you an email with a link to complete the video interview.
We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 335647

Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.
For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) .
Job-related concerns identified during the background screening may disqualify you from the new position or your current role.
Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses").
We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification.
It is not intended to include a comprehensive inventory of all duties and responsibilities for this job.
Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range Salary Min : 80510

Salary Max : 124280

This information reflects the anticipated base salary range for this position based on current national data.
Minimums and maximums may vary based on location.
Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation.
Director and VP positions also are eligible for long-term incentive.
To learn more about our bonus structure, you can view additional information here.
(https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
You can learn more by clicking here.
(https://centurylinkbenefits.com)

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process.
All legitimate job openings will be posted on our official website or communicated through official company email addresses.
If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Application Deadline 11/09/2024