Job Description:
Charter Communications is seeking a highly motivated and detail-oriented Support Officer to join our team in Los Angeles, California. This part-time position is perfect for individuals who are looking to gain valuable experience in the telecommunications industry and start their career in customer support.
Responsibilities:- Provide excellent customer service and support to clients via phone, email, and chat- Troubleshoot technical issues and provide solutions to customers in a timely manner- Assist customers with billing inquiries and account management- Document customer interactions and maintain accurate records in the company database- Collaborate with cross-functional teams to resolve customer escalations and ensure customer satisfaction- Stay up-to-date on product knowledge and company policies to provide accurate information to customers- Identify trends and patterns in customer issues and provide feedback to management for process improvement
Requirements:- Bachelor's degree in a related field or equivalent work experience- 1 year of experience in customer service or support role preferred- Strong communication skills and ability to build rapport with customers- Ability to work independently and adapt to a fast-paced and dynamic work environment- Proficient in Microsoft Office and experience with CRM systems- Must be analytical, detail-oriented, and able to multitask effectively- Must be able to work flexible hours, including evenings and weekends
Personality Traits:- Independent: Ability to work autonomously and make decisions confidently - Adaptable: Willingness to learn and adjust to changing priorities and situations
Soft Skills:- Adaptability: Ability to respond to change positively and embrace new challenges- Analysis: Ability to analyze data and identify trends to drive decision-making
Benefits:- Vision insurance- Employee discounts- Travel opportunities
Working Environment:Join Charter Communications and be part of a company that pioneers change and sets industry benchmarks. Work alongside a team of dedicated professionals who are passionate about delivering exceptional customer service and driving innovation in the telecommunications industry.
Deadline to Apply: June 15, 2024
Equal Opportunity Statement:Charter Communications is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, national origin, gender, sexual orientation, age, disability, or veteran status. We encourage all qualified individuals to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
