Support Specialist

Job Description:

Baxalta is seeking a part-time Support Specialist to join our team in Chicago, Illinois. As a Support Specialist at Baxalta, you will be responsible for providing technical support to internal teams and external clients. This role requires strong problem-solving skills, excellent communication abilities, and a dedication to providing exceptional customer service.

Responsibilities:
- Provide technical support to internal teams and external clients via phone, email, and in-person
- Troubleshoot and resolve technical issues in a timely manner
- Document all support interactions and resolutions
- Collaborate with cross-functional teams to escalate and resolve complex issues
- Conduct training sessions for end users on new technologies or software
- Manage and prioritize support tickets to ensure timely resolution
- Stay current on industry trends and best practices in technical support

Requirements:
- Minimum of 2 years of experience in a technical support role
- Hardworking and dedicated individual with a passion for providing excellent customer service
- Strong presentation skills and the ability to communicate technical information clearly and effectively
- Critical thinking skills to analyze and solve complex technical problems
- Proven ability to work independently and as part of a team
- Bachelor's degree in Computer Science or related field preferred

Benefits:
- Joining bonus for new hires
- Disability insurance for all employees
- Visa sponsorship for qualified candidates

Equal Opportunity Statement:
Baxalta is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We value diversity and inclusion in our workforce and encourage all qualified individuals to apply for this position.

We offer a supportive working environment that encourages curiosity and questioning to fuel innovation and growth. If you meet the requirements and have the personality traits and soft skills we are looking for, we encourage you to apply before the deadline on July 14, 2024.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.