IBM Technical Support Professional in Poughkeepsie, New YorkIntroduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk.
Your Role and Responsibilities
As an IBM z/OS Technical Support Professional, you will be part of a team that provides technical support to IBM Z software and solutions. In this role, you will provide technical support assistance to IBM clients using problem determination and problem source identification skills in z/OS. This includes reading/analysis of code as well as a review of memory dumps, logs, and traces. In addition to technical skills in your IBM Z component, you will use your communication skills to directly interface with some of IBM's largest customers. In doing so, you will be forming action plans and collaborating with the customer as well as other IBM teams to drive problems to a solution. Problems can take the form of usage/how-to as well as code defects. After extensive technical and process training, our primary role will be to ensure timely response to Client high priority cases. Some off shift and weekends support coverage will be required as the candidate becomes proficient. Initial training will include building deep technical skills and process learning working alongside established and experienced technical professionals. With the deep skills established you will join a team that is dedicated to ensuring that the support agreement terms, and response times are met. You will be responsible for recommending and implementing new improvements to existing technical support tools, procedures, and processes. You will also be able to make improvements to z/OS products to improve reliability, uptime, and serviceability. You should exhibit strong problem-solving skills, a desire to face new and unique challenges each day, and strong communication skills. You should be willing to learn the ins-and-outs of your z/OS component as well as general IBM Z architecture skills. You should have strong knowledge of at least one programming language and be open to learning new languages that are unique to the IBM Z environment.
Required Technical and Professional Expertise
Bachelor's degree in computer science, Computer Engineering, Electrical Engineering, Math, Science, or related field, and/or equivalent experience.Excellent English communication skills (verbal and written).Acting in a respectful and professional manner to represent IBM to its high-profile clients.Working in high pressure, dynamic situations with a large degree of autonomy.Being agile and open-minded to quickly adapt to procedures and tools required for the position.Focused and results oriented with commitment to accuracy and attention to details.Excellent organizational, analytical, and problem determination/solving skills.Knowledge or experience working with one or more of:Operating system administration, command usage, or troubleshooting.Programming and scripting languages (e.g., C, Java, Python, or Shell).Data structure concepts and algorithms.Preferred Technical and Professional Expertise
z/OS assembler, PL/X or SVC dump debugging experience.z/OS support, development, test or system programming experience.Client facing technical support professional experience.Experiences working with a global team.About Business Unit
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
Your Life @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Are you ready to be an IBMer?
About IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Location Statement
IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:
Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being.Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs.Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs.Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals.Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences.This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.
We consider qualified applicants with criminal histories, consistent with applicable law.
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics.
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