Position Type:
Classified/Classified
Date Posted:
6/20/2024
Location:
Technology Services
Date Available:
As soon as possible
Closing Date:
07/04/2024
Technology Repair Specialist I , Technology Services
Location : Sunnybrook Campus
Schedule : 8 hours a day / 5 days per week/ 12 months a year
Clackamas ESD strives to infuse equity in all our programs and bodies of work by maintaining an inclusive, barrier-free environment in which everyone participates and fully benefits.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in the job description. We are most interested in finding the best candidate for the job, and that candidate may be the one who comes from a less traditional background. We would encourage you to apply, even if you don't believe you meet every one of our qualifications described. If you are unsure whether you meet the qualifications of this position, or how this would be determined, please feel free to contact Human Resources at ******** to discuss your application.
Find your "why" with Clackamas ESD
At Clackamas Education Service District, our mission is to lead, serve and innovate for learning. Clackamas ESD provides services in early learning, special education, technology and teacher/staff support to Clackamas County school districts. We ensure students and families in all of our communities - big and small - have access to equitable education services. Learn more.
About the Program :
Technology Services delivers critical technology services to our component school districts. Our ability to work collaboratively across the county helps us deliver enterprise-scale solutions at reduced costs. These services include Network and Data Center services, Infinite Visions finance and human resources management system, Synergy student information management system and other technology services.
About this Position:
The Technology Repair Specialist I performs the duties necessary for the diagnosis, repair and maintenance of computers, mobile devices and peripherals. The Specialist I serves as a certified technician and maintains vendor systems needed in order to provide onsite repairs. This position provides specifications and evaluates equipment for inclusion on the cooperative equipment purchase list and assists in the acquisition and maintenance of a parts inventory. The Specialist I assists in the training of other personnel.
Essential Functions:
Performs equipment malfunction diagnosis using the appropriate test equipment
Installs, diagnoses, repairs and maintains computers, mobile devices and peripheral equipment
Provides certified support and repairs including detailed repairs that may require soldering
Uses issue tracking software to create work orders, maintain service records and provide reports, on a regular basis
Provides technical training, documentation, guidance and tier one support related to repairs
Orders parts and tracks repairs across a variety of vendor systems using vendor-specific systems and maintains an inventory of frequently used repair parts
Manages vendor systems that are needed and required in order to provide onsite support and repairs, including ordering replacement parts and units
Maintains communication and manages customer relationships with districts support staff
Provides equipment operation, repair and maintenance information to individuals by telephone, email, in person or in group situations
Coordinates with District Couriers for delivery of technology to school and District sites
Maintains tools, test equipment and work area for cleanliness and safety
Minimum Qualifications :
Two years of recent successful experience in diagnosing and repairing a wide range of technology devices such as computers, laptops, smartphones, tablets, projectors, printers and other electronic devices, or equivalent experience
Detail-oriented and organized approach to maintaining accurate records, inventory and documentation
Ability to perform highly detailed physical work like soldering
Basic knowledge of computer networking
Working knowledge of personal computer (PC) operating systems
Written and oral communication skills sufficient to perform essential functions
Physical and mental attributes sufficient to perform essential functions
Ability to coordinate multiple tasks with frequent interruptions
Salary : Range 20 of the classified salary schedule.
New hires are eligible to start at up to Step 4 depending on experience, per the Classified Collective Bargaining Agreement.
$29.36 - $36.66 per hour.
CESD Classified Salary Schedule 2024-25
Range
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
20
$29.36
$29.88
$30.89
$31.97
$33.14
$34.23
$35.44
$36.66
Benefits :
Full medical, dental, and vision insurance with generous district-paid contribution (most employees pay $0 out of pocket to maintain health insurance coverage)
Retirement through the Oregon Public Retirement System (PERS) includes pension and individual account program
Paid time off, including paid holidays, sick leave, and other personal leave
Opportunities to grow with us with generous professional development expense reimbursements
Read more about our benefits here
Retirement plan contributions:
Clackamas ESD employees working 600 or more hours in a calendar year are eligible for the Oregon Public Employee Retirement, or PERS. There are two components to PERS, including the pension, which is primarily funded by CESD and The Individual Account Program, or IAP, which is funded by a six-percent deduction from your paycheck. If you are new to PERS, your PERS deduction will begin automatically after a six-month waiting period.
How to apply:
Submit your application at https://www.applitrack.com/clackesd/onlineapp/. Applications for this position must be submitted by 11:59 PM on the listed closing date and must include:
Cover Letter
Resume
Completed application form
Clackamas Education Service District is proud to be an equal opportunity workplace. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce along with the students and families that we serve.
Clackamas ESD policy provides veterans and disabled veterans with preference as required by law.
Attachment(s):
Job Description, Technology Repair Specialist I
