At eir, we can connect you to cutting edge careers, inspirational people, plenty of commitment and ambition, and a fantastic future. If you have sales experience, are motivated by earning commissions, enjoy a fast-paced and competitive environment, and are ready to join our new contact centre operations, we'd love to meet you! This role is located on site in Churchfield, Cork, where you will join our call centre sales team in working towards company targets.
Our aim is to be the provider of choice for communications services in Ireland, which means we focus on looking after our people, so they can do the same for our customers.
We offer high quality fixed line, mobile and broadband services to over 2 million customers.
Why This Role:As a Sales Executive in our Call Centres, you're the one who champions the key aspects of the operation. Your role will be to deliver set targets via calling, assigned by the Team Manager. These targets will include adding fixed and mobile services to the existing customer base and also signing up new customers to eir.
This role requires flexibility; you must be prepared to undertake all elements of a call centre advisor while also acting as a brand ambassador when dealing with our customers.
Team Managers will support agents to improve quality, product knowledge, overall sales and overall customer retention through coaching and support increasing operational productivity along with other operational KPI's.
Salary + Competitive commission structure
22 days annual leave
Excellent paid leave benefits
Wellness programme
Bike to work scheme
Employee assistance programme
Free yearly flu vaccine
Employee Mobile/Broadband scheme
Earn up to €28,600 per year inc. OTE
Refer a Friend bonus - €500 for every successful referral made
Expectations From The Role:Work on taking inbound calls & making outbound calls (80/20 split)Identify and assess customers' needs to complete sale or retain and re-contractBuild sustainable relationships and trust with customers through open and interactive communicationAct as an escalation point for caller queries as and when required in a positive, professional and expeditious fashionMaintain a positive empathetic and professional attitude toward customers at all timesRespond to customer inquiries in a positive prompt manner.Contributes to the overall team performance and exceed targetsAct as a role model to the team in areas such as positive competency demonstration, policy and process adherence and the promotion of eir's valuesSupport business growth by generating sales leads, add value through cross sell /up sell and retaining customers through delivery positive customer experience at every opportunity.Responsible for identifying process gaps and initiating a change to the benefit of both the customer & company.Requirements For A Successful Application:Target driven, with a strong sales focus and desire to exceedAbility to work of own accord to achieve and exceed sales and retention targetsExcellent communication and interpersonal skills both written & verballyExcellent problem resolution ability and to be self-motivatedCompetitive individual with the ability to work both independently and as part of teamExcellence in the English Language – written and spokenProfessional telephone manner essentialFaultless and fast at typing and a good multi-tasker.Customer and Sales ObsessedKnowledge of telecommunications industry a plusMinimum 1 year sales experience in a contact centre, retail, online, door-to-door sales, or outbound sales environmentBe able to demonstrate previous lead generation success an advantageAssertive, confident, competitive, and energeticSuperb attention to detail is a prerequisiteAbility to listen and record accurate information, accuracy and attention to detail is essential in matching customer's needs to the right solution for our customersFlexibility regarding working hours is a must
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