Our client is seeking a Tier III Technician for a contract to hire opportunity. The Tier III Technician will be looked at as one of the senior technical members of the team and will be responsible for fielding complex high-level escalations and projects.
Experience with at least 90% of the following technologies is required – Firewalls various, vLANS, smart switches, routers, VPN technology, Wireless networks and network configurations. Strong Windows desktop experience, PowerShell scripting, O365 administration and migration. Windows Server administration including Active Directory, and Remote Desktop Services. Virtualization experience with one or more of Azure, AWS, Hyper-V or VMware. Experience implementing and troubleshooting Microsoft Office 365 and Azure. Advanced Backup solutions such as Veeam
DUTIES:Serving as an escalation point for Tier III support issues that are escalated from our Tier I and Tier II engineers.
Verifying new systems and network solutions and/or improving the efficiency of current implementations
Support VMware and Hyper-V virtual server technical issues
Support Windows Server 2012R2 and newer, including issues with Active directory, domain operations etc.
Provide infrastructure support in all areas needed including storage networking, server/desktop OS, Cloud environments, network security, active directory, virtualization, system and network monitoring, and application installation, configuration and troubleshooting.
Mentor/Coach to junior support engineers
An active leader of the technical support team.
Effectively applying methodology and enforcing SWI standards.
Responsible for creating detailed documentation outlining how systems were configured and creating end-user guides to SWI standards.
Responsible for maintaining detailed time tracking of your work and Ticket management
REQUIREMENTS:5+ years of relevant MSP support experience
5+ years of Windows Server troubleshooting and deployment experience including Domain creation, DHCP/DNS, DFS replication.
5+ years of firewall/network layer support and deployment experience including vlan and switch configuration and troubleshooting.
Hands on experience with implementation, and support of O365 services and Azure AD
Expert knowledge of PowerShell and scripting.
2+ years of SAML/Single Sign On experience (Azure, Okta)
5+ years of hands-on networking experience (routing and switching) with Sonicwall, Cisco, Cisco or Meraki is required
Exceptional troubleshooting skills
Superior verbal and written communication skills
Top-class customer service skills
Excellent documentation, reporting, and planning skills
Conscientious, accountable, detail-oriented, thorough, and consistent
Professional demeanor and appearance; punctual, team player
Outstanding people skills
Ambition and passion for learning and teaching
Create/maintain/improve network support documentation and processes
Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.
