Victim Advocate

Salary: $25.02 - $28.34 Hourly

Location : Police Department - 12401 W. Cinnabar Ave. El Mirage, AZ

Job Type: Full-time

Job Number: FY25-00015R

Department: Police-General

Opening Date: 10/31/2024

Closing Date: 11/11/2024 5:00 PM Arizona

Summary The City of El Mirage Police Department is hiring!
We're recruiting for a Victim Advocate...join our team. Note: This position may require on-call and stand-by shifts, including nights, weekends, and holidays on a rotational basis.


JOB CLASSIFICATION SUMMARY

Job Classification Title: Program Specialist
Working Title: Victim Advocate
FLSA Status: NE
Safety Sensitive: Yes
Pay Grade: 50
Full-time, Benefits Eligible Position
New Hire Salary Rate: $25.02 - $28.34 per hour
Salary Rate: $25.02 - $35.03 per hour
This job classification description is intended to be generic in nature and not an exhaustive list of all duties, responsibilities, and requirements.
The essential duties and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned as determined by the City of El Mirage.


This is the third level in a six-level Program Administration classification series devoted to providing a variety of complex program support tasks across multiple functions and programs including complex transaction processing work, intermittent program coordination work, and entry-level analytical work.


DISTINGUISHING CHARACTERISTICS

Organizational Role: Paraprofessional-Operational
Supervision Exercised: None
Budget Authority: Track/Monitor
Competency Rank(s): N/A

Essential Functions

The following is intended to describe the core work functions of this classification.
While the level and broad nature of essential duties may not change, specific work tasks will vary over time depending on the City's needs.

Provides crisis intervention and support to victims and witnesses.
Coordinates with community agencies to provide services to victims.
Provides referral assistance, transportation, and follow-up to victims.
Prepares victims for involvement with the criminal justice system; explains victims' rights, accompanies victims to court proceedings, and assists victims in completing petitions for court orders.
Acts as liaison between the victim and other criminal and judicial agencies such as law enforcement, prosecution, and the judicial system.
Generates and mails victim notification letters and provides necessary information to victims.
Writes and reviews reports on the progress of cases; maintains case files and records.
Follows standard operating procedures to process complex and detailed transactions in support of a program.
Performs quality assurance reviews on records and transactions; resolves issues and makes corrections.
Provides specialized assistance to department leadership with complex reports and presentations.
Researches and resolves problems.
Addresses escalated customer service issues.
Makes business math computations and verifies the accuracy of computations made by others, as assigned.
Enters data.
Processes legal and confidential documents.
Performs related work as assigned.
KNOWLEDGE Quality assurance methods and techniques.
Techniques and methods for organizing and prioritizing work.
Basic methods of research and data-gathering.
Program logistics and coordination.
Formats and practices for correspondence and reports.
Business math concepts.
Filing and record-keeping practices.
Community resources, as assigned.
Customer service practices.
Uses and properties of supplies and equipment.
Applicable operating policies and procedures.
Modern office technology.
Software or computer applications required for assignment.
SKILLS Program and process logistical coordination.
Following directions and meeting standards.
Adhering to operating policies and procedures.
Accessing business systems or databases to enter, monitor, and retrieve data.
Making social service and other support referrals based on information gathering, as assigned.
Researching, gathering, and compiling data.
Prepare documents and reports from established information and follow a standard format.
Providing attention to detail.
Proofreading and error correction.
Business math computations.
Organizing files and records.
Providing effective customer service.
Using assigned tools and equipment, including computer applications.
Communicating and understanding in order to follow instructions and provide information.
Speaking in public to groups, as assigned.
Coordinating community-based programs, as assigned.
Minimum Qualifications

Education and Experience:

Associate's degree and 2 years of related experience; or an equivalent combination of directly related education and experience.


Certifications/Licenses: Arizona Class D Driver's License.
Terminal Operator Certificate, Level B within the timeframe established by the Police Chief.
Maintain requirements at job entry.
Safety Sensitive Assignment(s): Victim Advocate.
CONTINUING EMPLOYMENT REQUIREMENTS Maintain all certifications/licenses required at job entry or within specified timeframe.
ADA INFORMATION

Type of Work:

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects including the human body.
Sedentary work involves sitting most of the time.
Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.


Physical Requirements:

The following physical activities are essential to the performance of the job: talking, hearing, seeing, and repetitive motions.


The following physical activities may be performed, but are not essential to the job: kneeling, crouching, pulling, lifting, grasping, feeling.


Work Environment/Conditions:

Work is performed primarily inside an office environment.
Some assignments require driving and intermittent periods outdoors.
There is none to infrequent exposure to adverse environmental conditions.


Supplemental Information

The City reserves the right to consider only the most qualified applicants for the succeeding examination processes.
Application and review (Training and Experience Evaluation) and Interview.
Appointment subject to successful completion of pre-employment background examinations.

When advised, reasonable accommodations will be made in order for a qualified applicant with a disability to participate in any phase of the recruitment process.
Please contact Human Resources to request an accommodation.

The City of El Mirage is an Equal Opportunity Employer.


The City of El Mirage offers a comprehensive benefit package to eligible employees including:

Workweek
Compressed Workweek/Alternate Work Options

Holidays
The City provides paid time off to eligible employees on the holidays listed below. New Year's Day Martin Luther King Jr. Day Presidents' Day Memorial Day Independence Day Labor Day Veterans' Day Thanksgiving Day Thanksgiving Recess Christmas Day Holiday Closure
City offices are closed between 12/26 and 12/31.
This closure is based on continued essential services such as Police, Fire, etc.
Employees who work during the holiday closure receive a bank of paid leave hours (according to policy or MOU).


Paid Leave Vacation: 80 hours per year (or according to MOU), increases with length of service Sick Leave: 96 hours per year (or according to MOU) Executive Leave or Service Award Leave Personal Hours: Up to 40 hours per fiscal year (according to policy or MOU) Health and Wellness Medical, Dental, and Vision insurance Health Savings Account Telemedicine Flexible Spending Plan (Health Care or Dependent Care) Wellness program which focuses on early detection, lifestyle modification, and disease management Employee Assistance Program: Employees and household members are eligible for 6 free counseling sessions (per presenting issue).
Life Insurance Employer Paid Basic Term Life and AD&D Insurance Supplemental Life Insurance Programs Retirement Arizona State Retirement System (ASRS) is a mandatory condition of employment for all employees who meet the eligibility and membership criteria defined in statute.
Public Safety Retirement System (PSPRS) for sworn Police and Fire employees.
Deferred Compensation Plans Supplemental Benefits Merit Pay Program (non-MOU employees) Step Pay Plan (MOU Fire and Police employees) Employee Recognition and Reward Program Career Development Program Tuition Reimbursement Trip Reduction Program (Police Department Only) Uniform Allowance (according to policy or MOU) Northwest Valley YMCA membership at reduced rates for El Mirage employees and their families Additional Information
The City of El Mirage is a member of the Arizona Metropolitan Trust (AzMT), an employee benefits consortium.
Additional information is available at:

Benefits are subject to change.


Refer to the Personnel Policy Manual for current policy provisions and/or Memorandum of Understandings for Police and Fire.


01

Please indicate the years of experience working with crisis intervention and victim advocacy or related field.
No Experience Less than two years Two years or more

02

In response to the previous question, describe where you gained this experience and list your specific responsibilities.
If none, please write NONE.


03

I understand that this position involves working on-call and stand-by shifts including nights, weekends, and holidays on a rotational basis.
Yes No

04

Please indicate your highest level of education completed.
High school diploma/GED Some college Associate's degree Bachelor's degree or higher degree None of the above

05

Do you have or are you able to possess a valid Arizona driver license?
Yes, I currently possess a valid Arizona driver license No, but I will be able to obtain a valid Arizona driver license upon hire No, I am unable/unwilling to obtain a valid Arizona driver license

06

I acknowledge the new hire salary range is between $25.02 - $28.34 per hour depending on experience.
Yes No

07

Why do you want to work for the City of El Mirage as a Victim Advocate?


08

How did you hear about this position?
City website Governmentjobs.com AZLeague.org Indeed.com Social media Referral Other

Required Question