Voip Administrator

Salary: $60,202.31 - $78,263.00 Annually

Location : Marietta, GA

Job Type: Full-Time

Job Number: 03693

Department: Information Technology Services

Opening Date: 10/28/2024

Closing Date: 11/11/2024 11:59 PM Eastern

Grade Code: 112

Position Information

The purpose of this classification is to design, install and maintain computer, data, communications or other networks for County departments and systems as assigned.


Essential Functions

Designs, develops, and configures communications networks and other networks and equipment: ensures compliance with applicable policies, procedures, and rules; conducts site survey and workflow analysis to better utilize departmental resources; works with users to plan appropriate locations for network, and telephone equipment; determines facility modifications necessary to appropriately locate equipment; prepares user site plans for installations; and submits requests for necessary facility modifications such as cable routing, electrical outlets, cooling, and special requirements.


Installs, maintains, and repairs telephone networks and other information systems networks: utilizes the internet and downloads files, software patches and updates to correct file servers and nodes; assembles network hardware; establishes port connections for new equipment to network as needed; and installs and maintains voice communications and connections.


Troubleshoots end-user problems: responds to initial on-site requests for assistance and resolves problems; escalates problem to vendors or other personnel as appropriate; ensures continual operations of customers' networks and equipment; and utilizes diagnostic tools and other resources as appropriate.


Monitors service levels of hardware, software, telephony and other network equipment: identifies trends to prevent system disruptions and downtime; and determines necessary changes to hardware and/or software resources to enhance overall system operations; and makes appropriate recommendations.


Performs other related duties as assigned.


Minimum Qualifications

Bachelor's Degree in Computer Science, or related field required; supplemented by two years of experience in network engineering; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.


Preferred Qualifications Deploy, maintain, and manage telephone system: SIP (session initiation protocol), PRI (primary rate interface), VoIP (voice over internet protocol), and Centrex.
Experience working with Carriers such as Lumen, AT&T, and Comcast.
Troubleshoot and resolve analog and digital telephony related issues, including call quality, connectivity, and configuration problems.
Understanding of the Cisco Collaboration solution, architecture (Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Unified Contact Center Express (UCCX), and Finesse) to provide system support, maintenance, and problem resolution.
Configure, deploy, and support Cisco Collaboration solutions, including Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Unified Contact Center Express (UCCX), and Finesse.
Experience with Verba Call Recording or a call recording application by overseeing the system operation to administer user accounts, provide technical support and training, and address access issues to ensure effective use of the system.

Monitor and maintain VoIP Call Centers, hunt groups, and call routing,
Proficient in troubleshooting and debugging voice gateway configurations, Cisco Unity call handlers, Unified Contact Center Express scripting, and pulling call traces and logs.

Knowledge of Webex and Cisco Webex Contact Center.

Oversee and manage the payment of network and telecommunication accounts.

Work on-call shift rotations with other members of the team in case of emergency network issues and to handle any outages relating to the telephone system.

Knowledge of network routing and switching towards data and voice communication.
Licenses and Certifications

Must possess and maintain a valid Driver's License.
Physical Abilities

Tasks require the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).


Sensory Requirements

Some tasks require the ability to communicate orally.


Environmental Factors

Essential functions are regularly performed without exposure to adverse environmental conditions.


EEOC Statement

Cobb County Government is proud to be an equal opportunity employer.
We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status.


Visit Cobb County's Employee Benefits page to learn more.


01

I understand that all answers to these supplemental questions must be verifiable in the 'Educational History' and 'Work History' sections of the application.
Failure to provide sufficient information in these sections may result in my disqualification from the hiring process.
Yes No

02

I have read the Minimum Qualifications required for this position and understand I must demonstrate those qualifications on the application in order to be considered for this position.
Furthermore, a failure to adequately demonstrate all qualifications may result in my removal from consideration.
Lastly, I understand indicating "see resume" on the application and/or in a supplemental question response, may not be accepted in lieu of a completed application.
Yes No

03

Are you legally eligible to work in the United States on an unlimited and unrestricted basis?
Yes No

04

Educational Background: Mark the highest level of education you have completed.
High School Diploma or GED Some College Associate Degree Bachelor's Degree Advanced Degree None of the above

05

If you have a college degree, what was your major area of study?
Enter N/A if this does not apply.


06

How many years of experience do you have with telephone, voice over internet protocol (VOIP), or other communications networks?
No experience Less than two years of experience Two to four years of experience Four to six years of experience More than six years of experience

07

Please describe your experience with telephone, voice over internet protocol (VOIP), or other communications networks.
Enter 'N/A' if not applicable.
'See resume' is not acceptable.


08

How many years of professional experience do you have in providing support for complex software applications?
No experience Less than two years of experience Two to four years of experience Four to six years of experience More than six years of experience

09

Please describe your professional experience in providing support for complex software applications.
Enter 'N/A' if not applicable.
'See Resume' will not be accepted.


10

How many years of experience do you have designing, implementing, managing and supporting enterprise level IP networks that include support of a heterogeneous distributed desktop computing environment?
No experience Less than two years of experience Two to four years of experience Four to six years of experience More than six years of experience

11

Please describe your experience in designing, implementing, managing and supporting enterprise level IP networks that include support of a heterogeneous distributed desktop computing environment.
Enter 'N/A' if not applicable.
'See Resume' will not be accepted.


12

Are you willing and available to work an on-call shift rotations with other members of the team in case of emergency network issues and handle any outages relating to the telephone system?
Yes No

13

If you receive a conditional offer of employment, you will be required to satisfactorily complete the following elements: a criminal background check and a Motor Vehicle Report (MVR) check.
Please note that a criminal conviction may not disqualify you from consideration.
Are you willing to accept these terms?
Yes No

Required Question