Wheelchair Supervisor - Ellison Onizuka Kona International Airport (KOA) Job Category: Airport Operations
Requisition Number: WHEEL012636
Posted: October 22, 2024
Employment Type: Full-Time
Location: On-site
Rate: $18.50 USD per hour
Perks of the Job:401(k)401(k) matchingHealth insuranceLife insuranceVision insurancePaid time offGrowth potential*Part-time benefits could vary Why Work for PrimeFlight?We are committed to being a leading provider of commercial services within the aviation industry.Our teams focus on maintaining a positive working environment and treating all team members with respect.With more than 200 locations across the world, we offer opportunities for career progression.Enjoy a competitive pay scale.About UsWe perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry!Become a Wheelchair Supervisor!The Wheelchair Supervisor oversees the wheelchair operation at the airport, ensuring quality services for passengers with mobility challenges by leading a team of Wheelchair Leads and Attendants. This role involves training staff, enforcing service standards, and coordinating with other airport departments to ensure seamless operations. You will address complex issues and ensure passenger satisfaction and compliance with airport and regulatory standards are key aspects of this position.
What It's Like to Work as a Wheelchair SupervisorSupervise the daily operations and activities of the wheelchair service team.Ensure efficient scheduling of wheelchair attendants across various airport terminals.Monitor safety protocols and guidelines in wheelchair handling and passenger assistance.Train and mentor wheelchair attendants on best practices and customer service excellence.Manage and resolve any operational challenges or passenger complaints related to wheelchair services.Collaborate with airport authorities and airline staff to coordinate seamless service delivery.Conduct regular performance reviews and provide constructive feedback to team members.Work closely with HR for recruitment, training, and management of wheelchair service personnel.Exceed customer service and safety standards set by PrimeFlight.Perform any additional duties as assigned by management.Qualifications18 years of age or older.Eligible to work in the United States.Minimum of 1 year of experience in a supervisory role within customer service or airport operations.Strong leadership, organizational, and communication skills.Proven ability to manage teams effectively and handle challenging situations.Ability to read, write, speak, and understand the English language, to include documents.Ability to use electronic devices including iPads/Tablets, computers, and mobile devices.Effectively communicate with colleagues and clients, both in-person and through electronic means.Pass a background check and drug screen.Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs, and U.S. Postal - as applicable).Ability to work any day/shift, including holidays, within a 24/7 operation.Physical Activity/Working Conditions May Include:Ability to lift up to 70 pounds.Prolonged standing and walking in an indoor/outdoor environment as applicable.Must be able to push, pull, bend, stretch, and squat.Exposure to moderate and at times high noise levels.Be able to hear and respond to the spoken voice and to audible alarms.Tasks may involve repetitive motions of the arms, wrists, hands, and/or fingers.Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision; depth perception; ability to adjust focus.Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends, and holidays. The successful PrimeFlight Aviation Services team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.
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