The Base Vice President will provide Administrative and Personnel Management to (direct and indirect) Base personnel to enhance the overall function of the Base. They will manage and direct the activities & functions of the Base to achieve Base goals & strategic initiatives, while ensuring the highest level of Safety & Service is provided for all Aircraft Owners & Clients.
Duties & Responsibilities:
Promptly resolve all service issues with both a sense of urgency and frequent communication with impacted client(s).
Comply with company given Forbes 5 Star service and training including beverage and food service to customers at facility.
Regularly interact with customers and use customer feedback to constantly develop and improve capabilities and processes resulting in a 5 Star Customer Experience.
Maintain relationships with the Aircraft Owners of the base fleet; communicate and coordinate on all revenue opportunities when needed.
Investigate and resolve all Service Improvement Opportunities (SIOs) related to Base Clients and Owners; work with Base and NOC on any identified Process Improvement(s).
Focus on Jet Card hours to budget and Inactive Jet Card clients to ensure Client Base stays active and engaged.
Serve as direct leader of concierge at Base location and collaborate with VP of Client Experience with goal of delivering 5-star service.
Perform leadership functions such as conducting annual reviews, assisting in hiring decisions, managing performance of direct reports, mentoring and skill development.
Facilitate training, coaching, and counseling to improve work performance and maximize employee potential.
Ensure proper staffing levels are maintained based on 24/7/365 service; including on-call rotation and Meet & Greets for all owner/client departures and arrivals.
Establish and maintain a culture that promotes customer loyalty by creating an environment of increased employee engagement.
Assist Base President as needed with business development, P&L review, and Base strategic plan.
Oversee approvals of trip concessions.
Ensure compliance with Corporate fiscal policies and directives including monthly review and approval of expenses, timely, accurate customer invoicing, and collection of accounts receivable.
Through collaboration with NOC, plan and coordinate meetings, events, conferences as needed onsite or offsite in local city.
Monitor / Achieve monthly performance metrics and all service level expectations per company KPI's.
Maintain quality service by establishing and enforcing organization standards and upholding Company policies & procedures.
Perform facility management as needed and acts as company liaison in matters related to the airport community.
Demonstrate Jet Linx's core values and "Supply the High" in all interactions.
Other duties as assigned.
Knowledge, Skills & Abilities:
Ability to work independently & flexible, non-standard hours
Excellent sense of urgency and desire to achieve results
Thrive in an environment with strong operating principles and client centric culture
Strong ability to prioritize and work on multiple projects at once
Excellent verbal and written communication and interpersonal skills to effectively interact with all levels of the company and its customers
Strong attention to detail, organizational and time management skills
Ability to maintain the confidentiality of sensitive information
Self-motivated and willingness to take initiative to research and resolve problems
Understand, monitor, and use company reporting tools
Ability to take direction from multiple sources
Ability to work with frequent changes in procedures, directions, and outcomes
Maintain relative industry news and knowledge
Operate office equipment as needed
Education and Work Experience:
Bachelor's degree or equivalent work experience required
5+ years management experience required
P&L management and budgeting experience required
5+ years of aviation concierge service experience preferred
Physical Requirements:
Majority of work is completed in a normal office work environment
Prolonged periods of sitting at a desk and working on a computer
Able to complete physical activities such as standing, sitting, walking, talking, and hearing to perform daily work functions
Must be able to move up to 25 pounds on an infrequent basis
Travel as needed
Documentation Requirements:
Ability to obtain a U.S. driver's license
Proof of eligibility to work in the US
