Business Support & Customer Service Adviser (Care) Agilisys - Casual

Business Support & Customer Service Adviser (Care) – Agilisys - Casual

North Somerset
Business Support & Customer Service Adviser (Care) – Agilisys - Casual Post
Key Responsibilities of this Role
Respond to emergency alarm calls for the Carelink service, taking the appropriate action within the agreed procedures.
To record information using systems such as Jontek Answerlink to provide an accurate record of customer contact.
Liaise with multi-disciplinary teams within the council's 'Single Point of Access' principles to provide the customer with the appropriate outcome
To ensure that individual dispersed alarm units are tested at least once a month
Respond to email and other written enquiries to provide answers and information to customers about the available service provision.
Promote the service to support establishing a sustainable client base.
Work directly with multi-disciplinary team in gathering information to support resolving complex enquiries and maintaining accurate records within confidentiality protocols and legislative requirements
Computer literate and ability to operate telephone equipment effectively.
Effective communication skills, both written and verbal with a polite, efficient and courteous manner.
Able to remain calm under pressure.
You are helpful, welcoming and pleasant to customers and colleagues.
Be flexible in terms of working hours – this role involves working on a rolling rota covering 7days a week including weekends and Bank Holidays
The office is based within the Town Hall, Weston-super-Mare, however there is a requirement to work throughout the whole of North Somerset as and when required.
Accepted file types: pdf, doc, docx, txt, rtf
Accepted file types: pdf, doc, docx, txt, rtf

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