Call Center Associate - Remote Work

Job Description:

Magic Leap is seeking a part-time Call Center Associate to join our remote team in Seattle, Washington. As a Call Center Associate, you will be responsible for providing exceptional customer service and support to our clients. This position is ideal for individuals who are independent, motivated, and have at least 2 years of experience in a customer service role.

Responsibilities:- Answering incoming calls and responding to customer inquiries- Providing product information and technical support to customers- Resolving customer complaints and issues in a professional manner- Processing orders and managing returns- Documenting all customer interactions in our CRM system- Collaborating with other team members to improve customer service processes

Requirements:- 2 years of experience in a customer service role- Strong communication skills and a friendly demeanor- Ability to work independently and prioritize tasks- Project management skills and a mindset for innovation- Knowledge of CRM software and Microsoft Office Suite- High school diploma or equivalent

Benefits:- Travel and spending expenses covered- Company-provided equipment for remote work- Opportunities for travel to company events and training

Working Environment:Magic Leap provides a dynamic working environment where technology is used to drive innovation and efficiency. We value collaboration, creativity, and a passion for customer service.

Deadline to Apply:June 25, 2024

Equal Opportunity Statement:Magic Leap is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.