Customer Support Officer - Remote Work

Job Description:

CBS is seeking a dedicated and resilient Customer Support Officer to join our remote team in Seattle, Washington. As a Customer Support Officer, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat. You will assist customers with inquiries, resolve complaints, and ensure a positive customer experience.

Responsibilities:- Respond to customer inquiries in a timely and professional manner- Resolve customer complaints and issues with empathy and efficiency- Provide guidance and assistance to customers with product information and troubleshooting- Maintain accurate records of customer interactions and transactions- Collaborate with other team members to ensure seamless customer support- Identify opportunities for process improvement and innovation in customer support- Meet or exceed customer satisfaction goals and metrics

Requirements:- 2 years of experience in customer service or a similar role- Must be confident and resilient in handling challenging customer interactions- Strong decision-making skills and ability to think innovatively- Excellent communication skills, both written and verbal- Proficiency in Microsoft Office and customer support software- Ability to work independently and as part of a remote team- High school diploma or equivalent

Benefits:- Free food provided for remote work days- Dental insurance coverage- Travel and spending expenses for work-related activities- Opportunity for career growth and advancement within the company

Equal Opportunity Statement:CBS is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified candidates regardless of race, gender, age, sexual orientation, nationality, disability, or any other protected status.

If you demonstrate resilience, confidence, and a passion for providing excellent customer support, we encourage you to apply for the Customer Support Officer position at CBS. The deadline to apply is June 25, 2024. Join our team and thrive in a culture that embraces change and responds resiliently to challenges.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.