**Job Title:** Chat Support Representative - Work from Home
**Company:** Kelly Services
**Location:** Denver, Colorado, US
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 4
**Job Description:**
Kelly Services is seeking an enthusiastic and dedicated **Chat Support Representative** to join our dynamic team. This is a part-time opportunity that allows you to work from the comfort of your home while providing exemplary customer support. If you thrive in a high-energy environment and are committed to delivering impactful results, we want you on our team!
**Key Responsibilities:**
1. **Customer Interaction:**
- Respond promptly to customer inquiries via chat, ensuring each customer feels valued and understood.
- Address and resolve customer issues efficiently, utilizing product knowledge and company guidelines.
- Maintain a professional and positive demeanor while interacting with customers in a fast-paced chat environment.
2. **Problem Solving:**
- Identify customer needs and deliver appropriate solutions, escalating complex issues when necessary.
- Utilize troubleshooting techniques to resolve technical issues for customers in real-time.
3. **Documentation and Reporting:**
- Accurately document customer interactions, issues, and resolutions in the company's customer relationship management (CRM) system.
- Provide feedback on common customer issues and suggest improvements to enhance customer satisfaction.
4. **Collaboration:**
- Work closely with team members and management to develop effective strategies for improving customer service delivery.
- Participate in regular team meetings to share insights and stay updated on company products and policies.
5. **Performance Metrics:**
- Meet and exceed performance metrics set forth by the company, including response time, resolution rate, and customer satisfaction scores.
- Engage in continuous training and professional development to enhance skills and service quality.
6. **Time Management:**
- Manage work schedule efficiently to balance multiple chat conversations while adhering to company standards for customer support.
- Prioritize tasks effectively to maximize productivity during peak and off-peak hours.
**Requirements:**
- **Experience:** Minimum of 4 years in a customer support role, preferably in a chat support capacity.
- **Technical Skills:** Proficient in using chat support software and other relevant technology tools. Familiarity with CRM systems is a plus.
- **Communication Skills:** Excellent written communication skills with the ability to convey information clearly and concisely.
- **Personality Traits:**
- Reliable: Must demonstrate a strong commitment to workplace attendance and punctuality.
- Dedicated: Exhibit a strong work ethic, showing perseverance in addressing customer challenges and inquiry resolutions.
- **Soft Skills:**
- Planning: Ability to plan and organize effectively to manage workload and meet deadlines.
- Time Management: Strong time management skills to handle multiple chat sessions and prioritize tasks accordingly.
- **Education:** High school diploma or equivalent required; further education is preferred.
**Benefits:**
- Competitive compensation with profit-sharing opportunities.
- Joining Bonus for new hires.
- Comprehensive medical coverage to support your health and well-being.
**Working Environment:**
Join a high-energy workplace that encourages personal and professional growth. At Kelly Services, we prioritize fostering a collaborative atmosphere where each team member is empowered to achieve success and make a difference.
**Application Deadline:** September 29, 2024
**Equal Opportunity Statement:**
Kelly Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
If you are passionate about customer service and eager to make an impact, we invite you to apply and join our dedicated team at Kelly Services!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
