**Job Title: Client Service Manager**
**Company: General Mills**
**Location: Indianapolis, Indiana, US**
**Job Type: Part-Time**
**Seniority Level: Mid-to-Senior Level**
**Years of Experience: 7**
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**Job Description:**
General Mills is seeking a dedicated and experienced Client Service Manager to join our team in Indianapolis, Indiana. In this part-time role, you will play a pivotal role in managing client relations and ensuring that we exceed customer expectations. Our focus is to deliver delightful and exceptional service, transforming our customers into avid brand advocates.
**Key Responsibilities:**
1. **Client Relationship Management:**
- Develop and maintain strong relationships with key clients, acting as their primary point of contact.
- Proactively assess client needs and work collaboratively to implement tailored solutions that enhance their experience.
- Address client inquiries and concerns with urgency, ensuring that all issues are resolved efficiently and effectively.
2. **Strategic Planning and Execution:**
- Collaborate with internal stakeholders to develop and execute strategies aimed at increasing client satisfaction and retention.
- Monitor the effectiveness of service delivery through key performance indicators (KPIs) and client feedback, adapting strategies as needed.
- Serve as a liaison between the client and internal teams to facilitate seamless communication and project execution.
3. **Leadership and Team Development:**
- Mentor and guide junior team members, providing training and resources to enhance their professional growth and service capabilities.
- Foster a positive team environment that encourages collaboration, innovation, and excellence in service delivery.
- Collaborate with leadership to help define the vision and goals for the client service team, contributing to a culture of exceeding customer expectations.
4. **Reporting and Analysis:**
- Collect, analyze, and report on client feedback, service metrics, and market trends to inform decision-making and strategy adjustments.
- Prepare detailed reports for upper management regarding client satisfaction levels, issues encountered, and overall performance metrics.
5. **Continuous Improvement:**
- Identify areas for service improvement and lead initiatives to drive operational efficiency.
- Stay updated with industry best practices and trends, applying innovative solutions to enhance client service operations.
**Requirements:**
- **Education:** Bachelor's degree in Business Administration, Marketing, or a related field.
- **Experience:** A minimum of 7 years of experience in client service, account management, or a related field, preferably within the consumer goods industry.
- **Personality Traits:**
- **Adaptable:** Ability to adjust quickly to changing client needs and business environments.
- **Resourceful:** Strong problem-solving skills and a proactive approach to overcoming challenges.
- **Soft Skills:**
- **Leadership:** Proven ability to inspire and lead teams toward excellence in customer service.
- **Critical Thinking:** Ability to analyze complex situations and develop effective solutions promptly.
- **Technical Skills:** Proficient in CRM software, Microsoft Office Suite (Excel, PowerPoint, Word), and data analysis tools. Familiarity with project management software is a plus.
**Benefits:**
- Employee discounts on General Mills products.
- Disability insurance to protect your income.
- Retirement plan options to help secure your financial future.
**Working Environment:**
At General Mills, we prioritize a working environment that emphasizes the importance of exceeding customer expectations and delivering delight. We believe that outstanding client service is the backbone of our success, and we are committed to fostering an inclusive culture that values diversity and teamwork.
**Application Deadline:** ********
Equal Opportunity Statement: General Mills is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
