CLIENT TRAINER
Department: Customer Success, Learning & Development
Reports to: Senior Director of Learning & Development
Direct Reports: N/A
About the Learning & Development Group
L&D is a small, yet impactful group. A passionate group of educators, we are keen on delivering high-quality learning to the ServiceChannel ecosystem of clients, partners, and employees. We have high expectations and enlarged visions of expanding what L&D can offer. The right candidate will help L&D execute those visions while bringing in their own unique perspectives.
About the Position:
The Client Trainer is responsible for educating our customers on the use and benefits of the ServiceChannel platform. The ideal candidate will be a confident public speaker and a devoted educator who is passionate about helping customers succeed on their facilities management journey using our software.
Key Responsibilities:
Conduct training sessions for customers on how to use the ServiceChannel platform effectively via virtual platforms, while maintaining a positive and professional relationship with customers to enhance their learning experience.
Assess customer needs and tailor training sessions while in session, as appropriate.
Evaluate the effectiveness of training sessions and materials and provide improvement suggestions as necessary.
Record and edit training videos for clients, including closed captioning when necessary.
Update training timesheets and notes on a weekly basis.
Assist in analytical data gathering to make data-driven improvements to training programs.
Assist in updating training curricula, training standard operating procedures, and other learning operational content, as needed.
Provide feedback to the product team on software improvements based on customer input and training experiences.
Attend Learning & Development annual offsite in person.
Travel to customer locations for on-site training.
Stay current with the latest educational and training techniques.
Qualifications:
Bachelor's degree in Education, Instructional Design, or a related field; or equivalent work experience.
Proven experience as a trainer, teacher, facilitator, or a similar role, preferably in the technology space.
Experience with an array of remote training tools (MS Teams, Zoom, Citrix, etc.).
Excellent interpersonal and communication skills with the ability to present complex information clearly and concisely.
Ability to quickly learn and master new features and incorporate them into training curricula.
Experience developing training materials and educational content.
Patience and empathy to assist customers with varying levels of technical proficiency.
Strong organizational skills with the ability to manage multiple training sessions and materials.
Willingness to sporadically travel for in-person training sessions.
Preferred Skills:
Prior experience training users on software applications.
Certification in training or a relevant field.
Familiarity with the facilities management industry.
Familiarity with the software development lifecycle and general concepts.
Travel: Up to 5% annually to other ServiceChannel offices, events, or conferences.
Fortive Corporation Overview
Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
Fortive: For you, for us, for growth.