Content Coordinator, Dealer Training & Productivity (Lincoln, Technology or Fixed Operations)
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?
The Global Dealer Training & Productivity team helps dealers work smarter, not harder, with targeted training, data, strategy and more. Together, our team:
Ensures dealers have the content and training they need when they need it. Our focus is delivering unified coaching, a data-driven ecosystem and new productivity technologies so the right content, by the right people, reaches them at the right time.
Helps dealers become more strategic in diagnosing gaps and developing solutions
Equips dealers with what they need to succeed and help them develop into trusted advisors to customers
Works with dealers to improve business metrics, lower turnover, and increase customer satisfaction
Responds to a shifting customer base with diverse preferences to transform customer experiences
What you'll do...
We currently have openings for three Content Coordinator, Dealer Training & Productivity roles supporting on-demand training for dealerships.
Lincoln Product: Vehicle Features and Owner Benefits
Ford & Lincoln Technology: Connectivity, Co-Pilot360 Driver Assist Technology
Ford & Lincoln Fixed Operations: Parts, Service & Customer Experience
Content Coordinator, Dealer Training & Productivity will have the primary responsibility of helping build our on-Demand digital programs for the Dealer Training and Productivity Department.
This candidate will:
Be dedicated to developing content for Lincoln Products, as well as Ford and Lincoln Technology, and Fixed Operations.
Help reimagine how people learn about our vehicles, technologies, and fixed operations.
Be a creative 'outside the box' thinker, constantly innovating and looking for the next best way to deliver the training experience.
Be passionate about building and delivering leading edge enablement and training programs, undaunted by subject matter, audience, or delivery method.
Bring creative solutions that match wits within the rapidly changing automotive industry.
Ability to leverage proficiency data to inform programmatic decisions.
The position is Remote, with flexibility to travel as needed.
*If candidate is based near Dearborn, MI the position is hybrid.
You'll have...
High School degree or combination of education and experience
2+ years' experience in building and managing of training and enablement program content, including all aspects of the content creation progress, from scoping to building to deploying
1+ years of experience in delivering programs though modern enablement platforms such as Mindtickle, Brainshark, Allego, Showpad, or similar
Even better, you may have...
Bachelor's Degree
Automotive experience
Project Management
Adobe Creative Cloud Suite experience
Experience creating video-based training programs
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year's Day
Paid time off and the option to purchase additional vacation time.
This position is a salary grade 7.
For more information on salary and benefits, click here: https://fordcareers.co/GSRnon-HTHD
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
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