JOB SUMMARY:
Receive telephone and email requests for quotations, orders, and lead times from customers. Acknowledge orders, prepare quotations from prevailing price lists, write orders, advise customers of order substitutions and back orders, and relay other pertinent order information to customers. Coordinate with other departments in handling purchase orders and providing service to customers. Process routine customer inquiries and standard correspondence on complaints, deliveries, terms, order changes, service, and related matters. Perform duties with outside salesmen where customer contact is a prime responsibility. Receive inquiries about the company's products, equipment, and services, and provide verbal information, test information, or electronic mail responses to customers, prospects, and intra-company personnel.
ESSENTIAL FUNCTIONS:
Process incoming purchase orders including writing, pricing, and shipment tracking.Act as customer liaison between accounting, shipping, production, sales, and management. Also act as a liaison between outside sales, distributors, contractors, architects, and engineers.Provide knowledgeable and accurate technical service related to, but not limited to, product knowledge, product troubleshooting, installation procedures, quantity take-off, specification and drawing interpretation, specification writing, written quotes, certifications, and coordination of warranty procedures.Perform administrative duties including, but not limited to, preparing and sending emails, filing, making copies, writing letters, preparing and shipping submittal packages, preparing forms, reports, and deviations.Assist accounting department by researching credits, collections, account information, and pricing.Assist shipping by tracking shipments, calculating and quoting freight rates, and providing shipping instructions.Use all the tools provided to follow the sales program that has been established.ADDITIONAL RESPONSIBILITIES:
Provide market research and respond to e-mail inquiries.Provide assistance where needed to maintain our reputation of quality, integrity, and service.KNOWLEDGE, SKILLS, AND ABILITIES:
Detail-oriented with good organizational skills.Ability to work under pressure with problem-solving skills.General construction knowledge.Good mathematical, computer, and technical skills.EDUCATION AND EXPERIENCE:
Bachelor's Degree in related field preferred.
High School diploma or equivalent required.
Sales experience in related industry a plus.
CERTIFICATES AND LICENSES:
Industry certificates such as CSI, CDT, ICRI accreditation preferred but not required.
APPLY NOW: W. R. MEADOWS, Inc., considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, status as a Vietnam-era or special disabled veteran or any other status protected by federal and state law. In addition, W. R. MEADOWS, Inc. complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. W. R. MEADOWS, Inc. also provides "reasonable accommodations" to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.
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