Job Description: Customer Service Assistant
Company: PVHLocation: Seattle, Washington, USJob Type: Part-timeSeniority: Associate LevelYears of Experience: 3
PVH is seeking a Customer Service Assistant to join our team in Seattle, Washington. As a Customer Service Assistant, you will be responsible for providing excellent service to our customers, addressing their inquiries and concerns, and ensuring a positive experience with our brand. This role requires a high level of independence and resourcefulness, as well as strong communication and cooperation skills.
Responsibilities:- Responding to customer inquiries via phone, email, and chat- Assisting customers with product information, sizing, and order status - Resolving customer complaints and issues in a timely and professional manner- Processing returns and exchanges according to company policies- Maintaining accurate customer records and order information- Collaborating with other departments to ensure customer satisfaction- Providing feedback to management on customer trends and concerns
Requirements:- 3 years of experience in customer service or a related field- Strong communication and interpersonal skills- Ability to work independently and solve problems creatively- Excellent cooperation and teamwork abilities- Proficiency in Microsoft Office and CRM software- High school diploma or equivalent
Benefits:- Paid sick leave- Employee discounts- Joining bonus
Working Environment:At PVH, we offer a dynamic workplace that values teamwork, fostering innovation, and shared success. You will have the opportunity to work with a diverse team of professionals who are dedicated to providing exceptional service to our customers.
Deadline to Apply: June 14, 2024
Equal Opportunity Statement:PVH is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. PVH complies with all applicable federal, state, and local laws governing nondiscrimination in employment.
We encourage individuals of all backgrounds to apply for this position and bring their unique skills and experiences to our team. PVH is committed to creating a diverse and inclusive workplace where everyone feels valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
