**Job Title: Customer Service Associate - Work from Home**
**Company: Time Warner Cable**
**Location: Indianapolis, Indiana, US**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 2**
**Application Deadline: ******** **
**Company Overview:**
Time Warner Cable is committed to providing exceptional experiences for our customers. We believe in fostering a creative and motivating environment that inspires greatness both in our employees and the services we provide. As a leader in the telecommunications industry, we are constantly evolving and striving to meet our customers' needs by delivering high-quality products and outstanding support.
**Job Summary:**
We are seeking a passionate and reliable Customer Service Associate to be part of our dynamic team. This part-time work-from-home position is ideal for individuals who possess strong communication skills, emotional intelligence, and a keen ability to manage their time effectively. The ideal candidate will have a background in customer service, a positive attitude, and a dedication to enhancing the customer experience.
**Key Responsibilities:**
- Provide exceptional customer service by responding to inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with product information, technical support, billing inquiries, and service upgrades or downgrades.
- Resolve customer issues effectively, demonstrating empathy and understanding to ensure a positive customer experience.
- Document customer interactions and maintain accurate records in our customer management system.
- Collaborate with team members and other departments to address complex customer concerns and facilitate resolution.
- Participate in training sessions to stay updated on new products, services, and customer service practices.
- Monitor customer feedback and identify areas for improvement in service delivery.
- Share best practices and contribute to team meetings aimed at improving overall performance and customer satisfaction.
- Manage time effectively to handle a high volume of inquiries while meeting performance targets.
**Requirements:**
- Associate's degree or equivalent experience in a related field.
- Minimum of 2 years of experience in a customer service role, preferably in telecommunications or related industries.
- Passionate about delivering high-quality customer service and creating positive experiences for customers.
- Reliable and dependable with a strong work ethic and attendance record.
- Proven emotional intelligence with the ability to connect with customers on a personal level and manage stress effectively.
- Strong project management skills to prioritize tasks and meet deadlines in a fast-paced environment.
- Excellent verbal and written communication skills.
- Proficient in using customer management systems and technology; familiarity with CRM software is a plus.
- Ability to work independently in a remote environment while maintaining a collaborative spirit with the team.
**Benefits:**
- Comprehensive health and wellness programs, including a gym membership.
- Opportunities for travel and participation in company events.
- Continuous training and professional development programs.
**Working Environment:**
At Time Warner Cable, we aim to spark creativity and motivation in an environment that inspires greatness. Our remote work culture is designed to allow employees the flexibility to perform their roles while supporting personal and professional growth. We value innovation, teamwork, and a positive attitude that leads to impactful results.
**Equal Opportunity Statement:**
Time Warner Cable is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
If you are passionate about customer service and meet the requirements listed above, we invite you to apply by the deadline of October 6, 2024. Join us in our mission to deliver unparalleled service to our customers and contribute to an inspiring work environment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
