Overview
Discover Palmer-Donavin
Established in 1907, Palmer-Donavin is a leader in building material distribution and fabrication. Headquartered in Columbus, OH, Palmer-Donavin has 13 locations spread throughout the Midwest and Southeast Regions. As an Employee-Owned business, we take pride in our culture of high performing and engaged employees who make Palmer-Donavin a great place to work.
Professional Growth
We live by our tagline, We Deliver More®. We believe the work we do is more than "just a job". At Palmer-Donavin, we make professional development and growth a priority by offering robust training programs, investing in our employees' continuing education and providing rewarding career paths that allow employees to reach their full potential. We are proud to share that our management ranks are filled with employees who have developed through the organization.
Position Location
This role will be located out of our Delphos, OH location.
Benefits
Quarterly Company Performance Bonus
Overtime
Weekly Pay
Employee Stock Ownership Plan (ESOP)
Up to 112 Hours of PTO in First Year
401(k) Retirement Plan with Company Matching
Employee Discounts on Wide Range of Home Building Materials
Health, Dental, and Vision Coverage
Life & Disability Insurance
Parental Leave
Wellness Program
Safety Bonus
Ongoing Training and Development
And Much More!
Responsibilities
The
Customer Service Representative
is our day-to-day point of contact with customers in a wholesale business-to-business environment. You will help customers with order placement by answering customer questions concerning product lines, pricing, credit terms, delivery schedules, product uses, and inventory levels. This position also serves as support to our Outside Sales staff.
Other responsibilities of the
Customer Service
role include:
Checking inventory records to determine availability of requested merchandise
Keeping records of customer interactions and transactions
Entering orders and recording comments as well as actions taken
Suggesting add-ons or related products
Resolving customer service issues or billing complaints
Initiating product procurement for approval of inter-branch transfer of merchandise
Notifying appropriate purchasing agents when supplies of specific items are low
Sending out product samples and literature
Qualifications
We are seeking highly motivated candidates who have the drive, desire, and motivation to learn and grow in an exciting role with a solid company. You must have a strong customer service focus and possess proactive problem solving skills. Qualified candidates should be hardworking and able to quickly adapt to change in a fast-paced environment.
Other requirements of the
Customer Service
role include:
High school diploma or equivalent certification
College courses or equivalent training and experience,
a plus
Previous sales and/or customer service skills,
a plus
Excellent time management and organizational skills
General knowledge of Microsoft Word, Outlook, and Excel
Competencies:
Customer Focus
Building Trust
Communication
Sense of Ownership
Palmer-Donavin participates in E-Verify, is an Equal Opportunity Employer, and operates a Drug Free Work Place, a policy which prohibits the use, possession, and/or distribution of medical marijuana in the workplace
