To be a family that uses our collective superpowers to do significant good.
The
Customer Service Representative
at OnlineComponents.com, a Master Electronics Company, is all about delivering top-notch service through phone and email. We're looking for a creative individual in Phoenix, AZ, who can bring a unique touch to every interaction. With your excellent communication skills and strong customer focus, you'll make each client feel valued and delighted.
What you will do?
Pay Range: $18.00-$22.00 per hour
Chat with customers via phone and email, addressing their questions and concerns.
Help customers with placing orders, tracking, cancellations, and returns.
Share product details, pricing, and availability.
Solve issues related to products, shipping, and payments.
Work with our team to quickly resolve any customer problems.
Keep accurate customer records in our database.
Process orders and refunds when needed.
Inform customers about promotions, discounts, and special offers.
Suggest improvements and share feedback with management.
Strive to meet or exceed our customer service goals.
What you bring to the table!
High school diploma or equivalent (preferred).
3+ years of customer service experience, ideally in e-commerce or retail
Strong communication and people skills.
Ability to multitask, prioritize, and manage time well.
Comfortable working both independently and in a team.
Proficient in Microsoft Office and CRM software.
Excellent problem-solving and analytical abilities.
Experience with Zendesk or similar customer service platforms is a bonus.
High school diploma or equivalent (preferred).
3+ years of customer service experience, ideally in e-commerce or retail.
Master Electronics
has a fast-paced and entrepreneurial environment, which requires a professional, flexible self-starter attitude.
Headquartered in Phoenix, AZ,
Master Electronics
is a leading global authorized distributor of electronic components. For more than half a century, our family-owned company has remained focused on strong relationships, responsive service and added value. This is how
Master Electronics
has grown to serve hundreds of thousands of customers in partnership with hundreds of world-class suppliers. Master Electronics,
a leading global authorized distributor of electronic components, is committed to providing equal employment opportunities for all applicants and employees. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, Master Electronics prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.
