World-renowned Sun Valley Resort is seeking an experienced
Director of Front Office .
The
Director of Front Office
leads an energetic team of over 40 professionals, including Front Desk, Concierge, Bell Service, and Reservations, driving exceptional guest experiences daily. From overseeing seamless check-ins and departures to managing room inventory and guest relations, you'll ensure top-tier service while fostering a dynamic work environment. You'll take charge of recruiting, training, and coaching team members, collaborating with departments like Marketing and Housekeeping to enhance service offerings and exceed guest expectations. If you thrive on leadership, innovation, and delivering unforgettable experiences, this is your chance to make a lasting impact!
Responsibilities:
Lead a team of over 40 members including Front Desk, Bell Service, Concierge, Group Reservations, and Owner Relations
Direct the day-to-day activities including but not limited to check-ins and check-outs, room inventory and availability, system use and management, and valet arrival and departure
Support the creation of service enhancements
Compile and analyze daily, weekly, and monthly statistical reports
Manage the recruitment, training, coaching, and performance management of team members, including counseling, disciplinary actions, and terminations as necessary
Oversee supply cost controls, ensuring expenses align with budgetary goals and revenue projections
Review guest satisfaction surveys and suggest improvements based on feedback
Support the property's strategic business and budget plan
Set the highest standards for our guests with quality products, facilities, and staff to ensure an exemplary experience
Work independently while also cross-functionally with maintenance, marketing, housekeeping, etc.
Foster and maintain relationships among the resort leadership team
Grow relationships with condo owners and provide insight into their rental performance
Develop and coordinate staff training to ensure the highest level of customer service
Work with the marketing department to maintain and set goals for packages and promotions
Attend and actively participate in resort daily/weekly/monthly management meetings
Perform additional duties that may be assigned by management based on business needs
Qualifications:
Demonstrates a passion for customer service and promotes a healthy work environment for team members
Demonstrate a clear understanding of the monthly P&Ls with the ability to execute financial decisions that positively impact the overall operations.
Effective verbal and written communication skills
4 years or more of progressive hotel Rooms Management experience
Experience leading a team of 20 or more employees for a minimum of 2 years
Excellent organizational and time management skills
Possess a critical eye for facility standards for resort and local guest experience alike.
Must be able to work weekends, evenings, and holidays
Requires walking and long periods of standing throughout the day
Salary information will be provided once a dialogue has been established later in the interview process.
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