POSITION OVERVIEW:The Restaurant General Manager is the executive leader of the restaurant focused on profitability, guest, people and operations. The RGM has overall responsibility for managing the daily operations of a single restaurant. The RGM operates under the direction of the District Manager and directly manages a team of an Assistant Manager, Hourly Shift Coordinators and Team Members (20-45 employees).SUMMARY OF RESPONSIBILITIES:PROFITABILITYHas primary accountability for the restaurant P&L and actively manages towards desired financial outcomesReviews key P&L lines to increase profitability for the restaurantDrives sales through proactive guest service, people development & operations managementGUESTMotivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facilityManages the guest experience through operations and timely response to Guest issuesProblem solves guest feedback systems to determine root-causes and develops action plans to address issuesIdentifies and interacts with the community to engage prospective guest and execute on local marketing initiativesPEOPLELeads the restaurant's recruitment and selection process to build and retain an effective restaurant teamOn-boards new team members by training and guiding them through the certification processInspires the restaurant team by effectively managing individual and team recognition programsProvides coaching and feedback to Team Members, Shift Coordinators and Assistant Managers to increase the restaurant team's capabilities and raise restaurant performanceOPERATIONSManages restaurant labor using optimal Manager staffing and Team Member schedulingEnforces compliance with government regulations, employment laws and BKC policiesEnsures that restaurant upholds operational and brand standards*Performs duties of the Assistant Manager & Hourly Shift coordinator when necessaryQUALIFICATIONS AND SKILLS:Must be at least eighteen (18) years of ageHigh School Diploma or GED required, 2 years of college preferred1-2 years of previous restaurant management experienceStrong understanding of P&L management & drivers of restaurant profitabilityAbility to prioritize own and others' work and time to meet deadlines and objectivesDemonstrated leadership skillsDemonstrated understanding of guest service principlesAvailable to work evenings, weekends and holidaysAbility to work long and/or irregular shifts as needed, for proper functioning of the restaurant*BKC is an equal opportunity employer and we encourage all qualified applicants to applyRestaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
